Request to Reinstate Offline Backup Functionality in MYOB AccountRight

Hi Manita​ , thanks for the post, there has been a lot of discussion about offline backups on the forum. 

The reason for the change was a technical one, the underlying technology that the offline capability ran from was unsupported and it was important that we moved off this.

We ran a trial of the automatic online backups earlier in the year with a very successful adoption rate, but there was even at that time some negative discourse around this change.
At the time, the option to change settings to take a manual offline backup still existed and a small number opted to do this.

Then the change to removing offline capability occurred in June, and with it the ability to take an offline backup. I do think that the majority of customers have a concern with the loss of offline backups, more than they do with the offline capability (especially when there are still options to do this like using Server Edition)

What I can say, is that I/we hear you. I am working very closely with the product manager of AccountRight around the feedback for offline backups. I have also been able to connect him with a community member for an interview about their feedback.

The ability to take (and subsequently view) an offline backup is important to customers and I can say that we are looking into possible solutions for this. I cant promise any change at this stage, but we are listening and will be investigating solutions. 

Please note the solutions may not mean that the ability to take and view an offline backup will exist, but a solution, if found, would solve the problem customers have around ownership of their data and the ability to view it for audits and record keeping.

Hi Mike

I can't find a way to request a cloud back up file.  How long does it take?  Can I please have a link.

Hi PF_1​ , this isn't something available via a link, you will need to connect with our support team to request it.
This isn't/wasn't a service used very often before now, so it is definitely something I will hope that we can improve as a service if it will be used more often.

I think that if you are wanting to take the offline backup now/today, you can still do this by installing the MSI version of 2026.5 from our downloads page  *this wont be possible after 2026.5 though I believe

Hi Mike

Thanks for your reply.  We have installed the MSI version, thanks.  But, my Director wanted to know.  If something goes wrong, how soon can we have the cloud back up to get the business up and running again?  I have contacted support before with no reply and no file.  

Hi PF_1​ , if you called our support team to request this, they would be able to email the server backup to you on the call.

However, as of today, if you have an online file with a subscription, you can restore the online backups (in the case where something has gone wrong)
The online backups are taken automatically once every 7 days, but you can also take these manually anytime yourself. 
This would be how you can restore your data to a recent point in time, at no cost.

The server backups we would provide via support, will also not be able to be opened *for now. We are looking into possible solutions for this.
As AccountRight is online only going forward, an offline backup, could only be opened using a subscription.

Hi Mike

Can you please help me.  I requested support on 23rd June and have lodged an additional 2 requests and given a Case #.   I waited on the phone 2hrs 50 mins in queue before speaking to  support team who advised they would escalate my problem.  I'm still waiting for someone to contact me!   My accountant is wanting to finalise our tax returns, however the P&L figures are incorrect.  After the last upgrade 19th June my reconciliation feed is incorrect.  I have double ups on receipts/payments going as far back as June 2024.  I last reconciled 31/05/2026.  Today I disconnected the bank feed to avoid further incidents.   Thank you

Hi Mike MYOB is leaving us ALL without a workable backup solution. We have always done daily if not twice daily backups now we have to contend with:-

(The server backups we would provide via support, will also not be able to be opened *for now. We are looking into possible solutions for this.
As AccountRight is online only going forward, an offline backup, could only be opened using a subscription.)

MYOB is being another Telstra No Comms and we all suffer.

MYOB we do not want to rely on the cloud and just for the record the Priority support line is not working as it took seven (7) Days to get a response and that was after being on the Support for more than 3 Hours. My MD Was fuming.

Mike we need better than this.

Appreciate your valued input when do we get the feed back on results moving forward.

We also don't like MYOB pushing updates without giving us a chance to keep our current systems working Ie Version 2026. 17th June 2026 with local backups still working.

Reverse engineer to that version internally and let us have what was working returned.

Regards,

Phil Testa

ICT Manager Roadgear.

Hi PhilT1​ ,
This doesnt change the fact that we are looking into future changes to how our online software operates when it comes to export/import of data.
But you do still have a workable backup solution.
The online backups are taking automatically once every 7 days AND you can still manually take a point in time backup at any time. 
If you wanted to do a manual cloud backup once or twice a day, you can still do this.
You can then open a backed up copy of your company file by going to (File menu > Restore)