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Jasman's avatar
Jasman
User
2 years ago
Solved

Cannot Add User Online - invitation previously cancelled

Hi Guys

I cannot add an online user - status is Cancelled invitation 19 Jan 2023

When I try to create a new user even with a new name and email it is now not letting me add any new users stating an - An error occurred while creating the user
 
Sounds like some sort of system confusion which needs technical assistance?
 
Thank you
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Jasman,

     

    Thanks for reaching out. 

     

    If your file is online, could you please try to create a new user via the browser version of the software? 

     

    If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Jasman,

     

    Thanks for reaching out. 

     

    If your file is online, could you please try to create a new user via the browser version of the software? 

     

    If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?

    • Jasman's avatar
      Jasman
      User
      2 years ago

      Hi Sam

       

      Thanks, for some reason 24hrs later it seems to be working

      Appreciate your assistance :)