Forum Discussion

mamit's avatar
mamit
Cover User
7 months ago
Solved

Cannot log in - Backup in Progress

I was backing up the company file, and it seems the internet connection dropped during the backup.   Now I cannot log in, with error message saying Backup in Progress.   Could you please help.
  • Leneth_A's avatar
    Leneth_A
    7 months ago

    Hi mamit, 
     
    Thank you again for raising your concern for us.

     

    We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect. 
     
     
    Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi mamit, 
 
Thank you again for raising your concern for us.

 

We are glad for your effort in working with us via private message. I have arranged to activate your company file for you. If you are currently using that online company file, we recommend closing it down and reopening the file again for the changes to take effect. 
 
 
Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,  
Leneth

Lynaway's avatar
Lynaway
User
3 months ago

Hi

I have the same problem: Backup in progress. The company file is currently Backing up. You can sign in........

Can you please help?

I have so much work to do.

 

  • Lynaway's avatar
    Lynaway
    User
    3 months ago

    Can someone acknowledge my message please?

    Also is there a contact phone number I can ring? Ive looked everywhere.

     

     

    • Hannah_V's avatar
      Hannah_V
      MYOB Moderator
      3 months ago

      Hi, Lynaway. Thank you for your post. We're glad to see you here in the Community Forum.

       

      To assist you promptly, can you please confirm the following information through a private message:

       

      1. Serial number
      2. Company File Number / Name
      3. Email Address and Full name.
       

      Once we have this information, we'll be better equipped to help you resolve your concern. 
      Thank you for your cooperation.
       

      In addition to that, you may visit our different support channels by going into this Help Article: MYOB Support


      Cheers,

      Hannah