Forum Discussion

bentleighbowls's avatar
bentleighbowls
Contributing User
8 months ago
Solved

Confirm Company File

In July I had an error on opening the MYOB AccountRight application requiring that the Company File be confirmed: https://community.myob.com/t5/AccountRight-Getting-started/Confirm-Company-File-Issu...
  • Leneth_A's avatar
    Leneth_A
    8 months ago

    Hi bentleighbowls, 
     
    Thank you for getting back to us and for clarifying some information for me. 
     
    In this matter, if you are using the older AccountRight version (2013 - 2023.5), you would need to install the latest version of AccountRight to confirm your company file automatically. Please see this helpful article that has information about Getting the latest version. After updating to the latest version, you may confirm your company file by going to Help >> Confirm a File >> Select by Phone.  
     
    If this does not help, I have also sent you a private message requesting the necessary information to assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
     


    Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

bentleighbowls's avatar
bentleighbowls
Contributing User

Thanks Lenneth,

I am using version 2013.5.15.9262 which I know is pretty old.

 

The window we get for activation by phone does not display a Company File Code, just a Company File Number which in our case is "1". When I enter the serial number (no spaces) and put our Company File Number in the Code box, I get the error " The serial number or registration code is incorrect."

 

You may need to send me the activation file by email again.

 

Regards

Steve B

 

 

Leneth_A's avatar
Leneth_A
MYOB Moderator
8 months ago

Hi bentleighbowls, 
 
Thank you for working with me via private message. We are glad that we have resolved your concern and are truly thankful for your patience and understanding throughout the process. In case you have any further queries, please feel free to return to the Community Forum. Our team is always here to help. 
 
 
Cheers, 
Leneth

  • bentleighbowls's avatar
    bentleighbowls
    Contributing User
    5 months ago

    This issue has occured again. Can you please arrange to forward a new Accountright license file. Same details as previously. Many thanks!

    Steve B

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi bentleighbowls,

     

    We hope this message finds you well. We wanted to update you regarding your recent inquiry. To provide you with more personalized assistance and address your concern effectively, we have sent you a private message. Kindly check your inbox, and you should find a message from us, and we'll continue to address your issue through that channel.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi bentleighbowls,

     

    Thank you for working with me via private message. We are glad that we have resolved your concern and are truly thankful for your patience and understanding throughout the process. In case you have any further queries, please feel free to start a new post again. Our team is always here to help.

     

    Cheers,

    Princess