Forum Discussion

Anne-Marie12's avatar
Anne-Marie12
Experienced Cover User
16 days ago

Need to change login name but message is login name already exists

Hello MYOB, I need to change login/email as no longer using this email as has been de-activitated by IT. I am still the Administrator for company that has been sold but will still need to do BAS, EO...
Earl_HD's avatar
Earl_HD
MYOB Moderator
14 days ago

Hi Anne-Marie12,

Thanks for your detailed post. Please verify if the email addresses of all users listed in the account are identical. To do so, navigate to Product >> Users >> Click on the name of the user to be removed >> Click delete >> A confirmation message will appear, click Delete. If the email addresses are not the same for all users, please send me a private message with the following information: 

Serial number.
New and old email login.
Company File ID.

Looking forward to your response.
Regards,
Earl