Forum Discussion

renojen1's avatar
renojen1
Contributing User
7 months ago
Solved

Unable to verify company file

I'm using an older version of AccountRight, and I can no longer "automatically confirm" my company file.  A MYOB Consultant sent me a file which I needed to import to re-activate my serial number.  C...
confirm file
  • Leneth_A's avatar
    Leneth_A
    7 months ago

    Hi renojen1, 
     
    You're most welcome. Thank you as well for your patience and active participation during this time. We are grateful that we have managed to resolve your concern. Regarding your question, yes there is no cost involved when you update to the latest version of AccountRight. 
     
     
    Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

renojen1's avatar
renojen1
Contributing User

Thanks Leneth - so once I download and instal, are there any ongoing fees?  Just want to confirm that this option is totally free, as I only have a handful of transactions each month.

Leneth_A's avatar
Leneth_A
MYOB Moderator
7 months ago

Hi renojen1, 
 
You're most welcome. Thank you as well for your patience and active participation during this time. We are grateful that we have managed to resolve your concern. Regarding your question, yes there is no cost involved when you update to the latest version of AccountRight. 
 
 
Please return to the Community Forum if you have any further inquiries. Our team is always here to help. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,  
Leneth

  • MMH1's avatar
    MMH1
    User
    2 months ago

    I am having trouble verifying an old company file

    AccountEdge Pro V13.5 for Macintosh.

    Australia Version 13.5

    Release 17.4.IE

    I cannot do this via the internet & the phone support connect to this does not work.

    This is a client file I use once a month.

     

    Can you help/advise me. I have 14 days left (from 14th March 2024) till the file is read only.

     

    Thank you,

    Margaret

    Margaret

      • MMH1's avatar
        MMH1
        User
        2 months ago

        Sai,

         

        It worked perfectly!

        Thank you so much.

         

        Margaret