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aaronvee83's avatar
aaronvee83
User
2 years ago

Pay Superannuation - Invalid employee membership number

Using: AccountRight Premier AU2023.1.0

 

I am trying to pay an employees superannuation through the "pay Superannuation'

 

I get error message for employee: "You need to enter a valid employee membership number for this employee"

 

Superfund is: Colonial First State. The USI and all other details are correct. I have checked Registered Name, ABN and SPIN

The employees membership number is 13 numbers long (I have also tried it with "00" at the front. 

 

Can you please assist?

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  • vidario1's avatar
    vidario1
    Trusted User
    2 years ago

    I have also had some issues with Colonial.

     

    My first port of call was getting the employee to contact his Super Fund to get confirmation of membership/Letter of Compliance, as the Super Fund may not be able/willing to disclose any personal details to you. 

     

    Alternatively you could use the ATOs Super stapling service to look up the details.

     

    Cheers

    vidario

     

     

    • aaronvee83's avatar
      aaronvee83
      User
      2 years ago

      Thanks Vidario. 

       

      I have received the superfunds confirmation of membership and it matched the ATO's super stapeling. Both are the same information that is in MYOB. 

       

      So something must be wrong with MYOB.. 

      • vidario1's avatar
        vidario1
        Trusted User
        2 years ago

        I believe Colonial went through a name change/added a service, or similar process relatively recently. I believe the new fund name is now FirstChoice. That could be part of the issue.

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