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- Earl_HDMYOB Moderator
Hi JackieW,
Thank you for your thorough post, and I apologize for the delayed response. This error occurs when the ABN entered for the company is incorrect. Could you please confirm if the ABN number in the business matches the one on the pay super registration? Thank you!
Looking forward to your response.
Regards,
Earl- JackieWTrusted Cover User
Thanks for responding Earl. FYI my client has been using MYOB Pay Super for many years without any issues. Her ABN has not changed. Even when I logged in using my details I encountered the same error message. I logged into her account today and I see she successfully made the February Superannuation payment ( she neglected to let me know). Whatever the glitch was it has resolved itself.