Forum Discussion

Jedwa's avatar
Jedwa
Experienced User
2 years ago

Super portal Registration error

Hi, I am trying to step through the super portal registration and keep getting a 'sorry something went wrong error' - please check the logs.  

 

Could you please advise on how to fix.

 

Thanks

1 Reply

Sort By
Replies have been turned off for this discussion
  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Jedwa,

     

    Thanks for reaching out. 

     

    You need to be the primary contact for the account and File owner to sign up for this service. 

     

    If you are in both of these roles and getting this error, please send me a private message with the following details so I can look into this for you:

     

    • Serial number
    • Business file name
    • Your name + email

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.