This is extremely urgent please - have seen other posts you have re the same issue. MYOB AccountRight isn't recording the first pay run in the new financial year after processing. When we try and record the payroll everything zeros. I've seen that there is a script that you have run for other people but our version of Account Right is not online so I would appreciate it if you could email instruactions to correct this problem. I have been on hold with the help centre for an hour and 20 minutes already and have just been transferred to another department and informed that there is at least another hour to wait, however, it is critical to resolve this issue ASAP as we need to pay our employees today.

Hi GowrieAccounts , KristieBake For local files, please take a backup of your file and then download the following tool on your computer by right-clicking on the link and selecting Save as AccountRight 2021.1 and later The instructions to use the tool are given below: 1.Extract the contents of the zip file to the desktop. 2. Right click the AccountRight_Hotfix.exe application and choose Run as Administrator 3. Browse to a file or drag a file onto the tool. 4. Apply the fix. Try processing the payrun again and let us know how you go on. If you're using the Silent Installer, you will need to install Microsoft SQL Server Compact in order to run the hotfix tool. If SQL server is not installed on the computer, then you can receive the Unhandled exception error when running the hotfix SQL Server Compact links – The customer will need to install both on the computer. v3.5 - Download Microsoft SQL Server Compact 3.5 Service Pack 2 for Windows Desktop from Official Microsoft Download Center v4.0 - Download Microsoft® SQL Server® Compact 4.0 SP1 from Official Microsoft Download Center

My file is in the cloud not local. Please advise as we urgently need to get our payroll processed.

Urgent - FY22 - Payroll recording Disappears

9 Replies

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KristieBake
Experienced User
2 years ago
We are having the same issue!
Komal_S
MYOB Moderator
2 years ago
Hi GowrieAccounts , KristieBake

For local files, please take a backup of your file and then download the following tool on your computer by right-clicking on the link and selecting Save as

AccountRight 2021.1 and later

The instructions to use the tool are given below:

1.Extract the contents of the zip file to the desktop.

2. Right click the AccountRight_Hotfix.exe application and choose Run as Administrator

3. Browse to a file or drag a file onto the tool.

4. Apply the fix.

Try processing the payrun again and let us know how you go on.

If you're using the Silent Installer, you will need to install Microsoft SQL Server Compact in order to run the hotfix tool. If SQL server is not installed on the computer, then you can receive the Unhandled exception error when running the hotfix

SQL Server Compact links – The customer will need to install both on the computer.

v3.5 - Download Microsoft SQL Server Compact 3.5 Service Pack 2 for Windows Desktop from Official Microsoft Download Center

v4.0 - Download Microsoft® SQL Server® Compact 4.0 SP1 from Official Microsoft Download Center
- GowrieAccounts
  Contributing User
  2 years ago
  This did not fix the problem
- GowrieAccounts
  Contributing User
  2 years ago
  This did not fix the problem.
- KristieBake
  Experienced User
  2 years ago
  My file is in the cloud not local. Please advise as we urgently need to get our payroll processed.