Super payments not processing but paid
Hi, I've had two Super payments paid but still processing in MYOB. One on 3/3 and the other on 19/4. I thought maybe it was because some employees were with Sunsuper - but the ABN and USI ar...
Forum Discussion
Hi shellsten65,
For payment 19/4, please allow up to 5 business working days for the payment to be processed and status to be updated. In regards to the payment on the 3/3, please send me a private message with the following details so I can take a look into this:
- Serial number
- Your full name and email address
- File ID of the file (This can be found by going to Help > About MYOB AccountRight)
- Screenshot of the status of the payment in manage payments window
- Transaction total amount
Hi Melissa,
I am another user who is having problems with the status of a superannuation payment on 03/03/2022. The payment has been deducted frm our bank account, however still has a status of 'Processing Payment'. I have been on hold on the phone for 1.5hrs now and also talking to a representative of the payroll team via online chat, however I am not making progress with either.
Additionally, I have been sent another email requesting acceptance of Pay Super changes,. I have already done this, however the email states that there is a file in our business name (I wont disclose the name) awaiting acceptance. I have logged into My.myob and cannot locate the file they have listed and I have attempted to locate the file through the Payroll command centre, however there is no file there either.
This is becoming incredibly frustrating. Can you help at all please?
Thanks.
Rhianna
Hi Rhianna,
I'm happy to take a look into this for you, can you please send me a private message with the following information:
- Serial number
- Your full name and email address
- Superannuation payment amount
Also, please send through the serial number or client ID of the pay super changes email that you've received for along with the pay super window for that account.