System is saying an entry relates to a locked period when it does not.

[Luco]

Hi,

A staff members super has bounced back.  I know what to do to re-pay it but each time I try to reverse the relevant super payment, MYOB tells me that I am trying to post the reversal entry into a locked period.  This is not corrrect, the locked period is set at 31 Dec 2021 and the super reversal entry is dated 10 Mar 2022 (original super payment date was 7 Feb 2022).  Version is 2022.1. 

Please provide a solution.

Thanks,

Lucille

[LRBooks61 · Accepted solution]

Hi Lucille

Yes the locked period doesn't make sense.

I suggest you try removing the locked period ( untick) and try to  process the reversal and payment.

Then reinstate the locked period

Worth a try anyway

Lisa

[Luco]

Thanks Lisa. I should have thought if that myself but am very glad of your help!