Unable to make changes
Hi Why can we no longer make changes to Invoices? When we try, we get taken to the "Item number" etc. This is very frustrating as we need to change invoices and send these out.
Forum Discussion
Hi Melissa
We have Accountright online, we are not viewing in a browser.
Hi JohnHold,
Thanks for the screenshot. Do you usually only have access to the sales, inventory and card file tab ? Can you please go to setup > Preferences > Security tab > Is there a lock period entered in this window ?
Hi
I don’t have access to Preferences so I cannot advise and yes we usually only have access to the below, but we have always been able to change amounts etc on our Invoices.
Thank you
Hi JohnHold,
Thanks for the details. So we can investigate can you please get a user who has access to the preference window to check to see if there is a lock period set. Also can they provide a screenshot of that window.
Hi Melissa
Our Bookkeeper, who is on holidays at the moment, has gone in & she cannot change anything either, with no locked period. She cannot take a screen shot as she is on a cruise.
She has 20 other Companies she does bookkeeping for and said our MYOB is the only one that she/we cannot make changes to.
We are now very concerned.