Single Touch Payroll 403 Forbidden error when sending to ATO

Question

Hi,&nbsp;A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.&nbsp;I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo?&nbsp;What would you recommend to solve this issue? If you need more information, where would you suggest I look?&nbsp;Kind regards,&nbsp;Andrew&nbsp;

bridie_m_myob · Accepted Answer

Hi Andrew,&nbsp;
&nbsp;
Thank you for your post,&nbsp;
&nbsp;
You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired.&nbsp;
&nbsp;
You can find the upgrade here:https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles&nbsp;Please look for the Installing and Upgrading and choose the option called&nbsp;AU: Manually upgrading Exo Employer Services

andrewaiello · Answer

Hi Bridie,&nbsp;Thanks for your response! I will let you know when this is fixed once I have been able to run the update.&nbsp;Kind regards,&nbsp;Andrew

andrewaiello · Answer

Hi Bridie,&nbsp;Thanks for your help on this! The issue has now been resolved.&nbsp;Kind regards,&nbsp;Andrew

doreen_p · Answer

Hi, AndrewAiello&nbsp;
&nbsp;
Thanks for updating us about this.&nbsp;
&nbsp;
We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.
&nbsp;
Best regards,
Doreen

Forum Discussion

Single Touch Payroll 403 Forbidden error when sending to ATO

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