Desktop Payroll - Cannot Create Employee File

[DSD]

Hi

Have tried today to save the IRD Employee file and have received the message "Cannot Create Employee File"

Any ideas why this would be happening.

I had issues last week after a microsoft update and not being able to email payslips, have managed a workaround to get that working but this week encounted a problem when finalising the pay.

I have filed the IRD info manually, but would like not to have to do that every week !!

I am currently signing in as Administrator

Thanks

Donna

[Genreve_S]

Hi @DSD, 

Thanks for posting.

For us to investigate on the issue please send me a private message containing your 

• Serial number 
• Full name and email address
• Company name
• Screenshot of the error message

If you have any other questions feel free to reply to this thread.

Cheers,

Genreve.

[DSD]

HI

I haven't heard back since I messaged you....can you please advise how I can fix this problem!!!

thanks

Donna

[jenniek]

Hi @DSD 

have you tried removing the employee phone number (if you had one in there.) I have seen problems with this in the past. I would think it would be a new employee or terminating employee where the IRD is advised new employee information, and then a leaving date.

[DSD]

HI

I've finally sorted this out myself by changing the directory where the file was being saved - seems ok now.

Maybe keep a note so if this happens to someone else you can advise them to try doing this

thanks

Donna