Software not running properly?
Recent Posts & Replies
PAYG query
Afternoon, HR did a payroll which didn't include PAYG in error. We asked for the overpayment of PAYG $ to be paid back from employee, which they did. Does anyone know where this is then allocated to on the dashboard? If I allocate it to the PAYG tax withholding - it doesn't come up in the reconciliation, and my reconciliation is out at the moment for the PAYG $ amount which was refunded by the employee. I know the amount was paid back over a financial year so that is another issue but just wondering where to allocate this payback of PAYG from the employee so it "balances" the accounts and is reflective of the pay run that was done to correct the missing PAYG that should have been taken out of the employees pay. Any help would be appreciated. The payment back to us is sitting unallocated on our dashboard at the moment. Thanks in advance. Questions welcome if I didn't explain it properly.
Overpayment of wages, how to?
Hi, We have processed an overpayment of wages. How do I correct this? Can I simply enter a neagtive amount against the over-paid payroll code, and the system will calculate the correct taxes and KiwiSaver amounts? (pls say yes). Or do I need to manualy adjust taxes, kiwisaver, etc.? We are using desktop version 2024.2 (not essentials) Thx.
Any fees for using PayBill
Hi, can someone confirm if paying a bill directly from MYOB via a linked bank account will incur a charge? E.g. we want to generate bank files but we want to make sure that we're not going to be charged a percentage of what we're transferring since it would be a decent sum of money. Likewise would any payroll payments incur a charge?The company file is currently backing up. You can sign on once the backup is complete.
Hi, Could someone please help me access our MYOB company file. It is locked due to the following error: The company file is currently backing up. You can sign on once the backup is complete. Please help, Myob file is required urgently. Thank you, Lina
Timesheets of one day is excluded in the weekly payrun
Hi Community team, I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my laptop. When doing the payroll, the Thursday timesheets were excluded from the pay run even the period was selected correctly. I wonder if anyone here experience the same situation and what is the reason for this? Many thanks, Huong
Multiple shipping addresses for one customer
I have just had my file migrated from AccountRight to BusinessPro and am disappointed to realise that I am unable to do several of the things that I have previously done on a daily basis. One of these is multiple shipping addresses for one customer. I need to charge/invoice the head office of a chain of stores that I supply for all of the product that I send to their numerous stores, but I need the shipping address on the invoice to show the store that received the product. i.e. there are many different shipping addresses, but all billed to one account. In Accountright I was able to do this by selecting the head office as the customer, and then choosing "another card" as the billing or shipping address - (all of the stores had their own cards)- and this way the relevant store's details ended up on the invoices, but all invoices for all stores were charged to the single account of the head office. I have just changed to Business Pro and there doesn't appear to be a way in this software to choose "another card" for a shipping/billing address. It would be great if this function could be added. P.S. When I was looking for a solution in the community forum, I did see that this issue had been raised a couple of years ago. I
Personal use
Hi I am new here be gently. I just wanted to know if I can use any of your products for personal use, like personal accounting and budgetting even tho I dont have a business or an ABN number. I am in Melbourne and I want to coonect MYOB with my bank. If not does any one recomend anything else. Cheers to all who replySaving frequently used items
We got this great idea via the digital assistant and we thought we simply MUST share it with our Solmates and see what you guys think. Don't forget to vote on the ideas you'd like to see implemented! "I’d love to have a way to save my go-to invoice items instead of typing them out every single time. For example, if I often bill for “Logo Design” at $500, I could just save it once and quickly add it to any invoice. It would save me so much time and effort, making invoicing way easier and more efficient."Just Invoices
Help needed please. New computer will not open "Just invoices". Says i need to get out of 'S" mode on windows 11 or find another microsoft app to open. Unsure if it will work or if it is safe to disconnect from "S" mode. Ive been using just invoices for years and really dont want to change as is basic and all I need. Any suggestions great appreciated.
Creating liability for separate funds
Operating a not-for profit and will take deposits and make payments to members for a specific purpose in addition to everyday business - a section within the club if you like. How do I recognise that portion of funds held in the bank account as a liability ie: not part of the club funds without having to create a journal at the end of every month? My analogy would be sports section within a working mens' or cosmopolitan club.Receiving payments from a customer that is on credit hold
I want a solution that 'flags/ notifies ' the user when entering a 'receive payments' for a customer that is on credit hold. We have a very large customer base so manually keeping track is difficult. Currently putting a customer on credit hold only prevents any further sales on their account but doesn't prevent a payment being applied to their account, so how do you know to take the customer credit hold? I know reports can be run or we can look on the customer card register , but I want to know if the customer is on credit hold at the time of processing the payment.
Practice support hours over the holidays 2024
Hello to our Accountants and Bookkeepers! Please see an update below on the hours that support are available over the coming holiday break. I have also posted an announcement for the hours of our SME support teams here as well. I hope that everyone has a happy holidays, and I will see you next year! Cheers, Mike G *PS, dont forget to check out the new Partner Program space here if you haven't alreadySupport over the holidays - 2024
1 MIN READ Hello everyone, Thank you to all of the MYOB customers, community members, lurkers, helpers and watchers throughout 2024! It has been a huge year for the Community Forum with our major platform upgrade in May and then the refresh of our Ideas exchange in November. With other improvements along the way like board names, archiving of posts, moderator speed to respond and more. I'm looking forward to seeing the potential of this community realised throughout 2025! A sneak peek at what to expect next year will be a refresh of the roles/ranks/badges in the forum and also bringing you more useful content. We will begin publishing information about our app marketplace partners, more blogs with helpful information and one I am really excited about....., you will start to see more from our various product managers in the forum too. Once a month we will spotlight a product manager, allow time for our community members to ask questions and they will also spend some time moderating/answering questions. THIS IS AWESOME. Please see the hours that support is available over the coming holiday period below: *I will make a separate post about the hours of availability for practice support Cheers and I hope that everyone has a happy holiday season. Mike GInvoice 'Send Status' randomly blank when activity has actually occurred. This causes confusion and repeated loss of time and money.
This has been a long ongoing issue for some time which has not been rectified. There is no update on a resolution. Why is there not a Report that correctly shows the status of all sent or unsent invoices. Currently an invoice may have been emailed yet the status is blank. On the other hand it may not have been sent and it is blank. Surely a report summarising the actual status would be vastly improve the users ability to identify unsent invoices and is fundamental to ones business. This has been a reported issue for some time and yet nothing has been done to rectify it. Try at least providing a status report taken from the 'Activity History' that users can refer to! Other issues: The only MYOB response is time consuming work arounds instead of fixing problems. Bank Feeds allocating bank transfers to invoices automatically when they should simply marry up with the corresponding bank account; and certainly not link to a customer invoice! Tax Code: Frequently coming up with 'Invalid Tax Code' when invoice duplicate function used. Unable to save invoice. Why would GST be an invalid Tax Code. These issues have been raised months and months or years ago with no resolution or indeed update to logged problems. The alternative is to switch to another product unless these basic problems are cleaned up!
