cash at bank and historical balancing problem
Hello, I urgently need help and I am super confused in regards to my cash at bank and historical balancing. I started off with a opening balance for cash at bank with $10,748 and current balance of $10,426 and had a 0 historical balancing. I had an issue with the remaining balance and wanted to make it 0. Next thing i know, my cash at bank would always be opening with $10,426, and either closing with $10,386 with 0 historical balancing, or $10,426 with $40 historical balancing. Pls helpCannot import CSV file into Budget
I have exported the existing budget into a CSV file. I have then entered the updated figures required into this downloaded CSV file. When I try to import the file, I am not able to do so and it comes up with an error message: The accounts list specified in the CSV file doesn't match your budget. I have not changed any of the accounts, only the amounts. I was able to complete this task yesterday, however it is not working today. I opened another MYOB file, exported the budget as a CSV file. Without making any changes to the CSV file, I immediately tried to import it and also received the same error message. Thanks for your help with this.36Views0likes6CommentsHow to delete uncategorised bankfeed transactions?
I have a MYOB Business file that I once connected a bankfeed on, the file was only used by me for demo purposes for a very short while, not an actual business file. I now want to use the file for my own business bookkeeping, I've deleted any transactions in the file but I don't seem to be able to delete the 48 "uncategorised transactions" that came through on the bankfeed when it was connected. Bankfeed has since been deleted. Could anyone suggest how I might delete these transactions please?7Views0likes0CommentsMISSING ATO REQ INFO
I went to create a payrun and I received a message MISSING ATO Requirement Info asking to update payroll details. I have checked everything and all payruns have been accepted. All end of year for 23/24 went through. Has anyone else received this msg? Please advise if you think I should call the ATO or if you have any other advice. ThankyouUnable to add as STP declarer
Hi Team, I need to set up STP. I go to payroll menu, then click on single touch payroll reporting. This opens to a new screen "set up single touch payroll" and When I press this button, it opens a new screen saying "something went wrong" "try refreshing your browser and contact MYOB if problem persists". I have tried all week and it is the same message. I can't find any trouble shooting methods on the internet. Is this a MYOB problem? Thank you SuziPaid Parental Leave - leave accrual and PAYG
We have an employee who has recently gone on paid parental leave. She is on an hourly wage. I have set up the PPL pay item for her as a salaried item per your website instructions. The instructions state that by doing this, the employee will not accrue any leave while on PPL as there are no hours logged against her hourly pay item to calculate this. I took note of the leave balances prior to running our last pay run. I have checked the leave balances now that the latest pay run has been finalised and the employee has accrued more leave. What more am I supposed to do? I would also like some clarification on the PAYG that needs to be entered. I stumbled across this issue quite by accident. I would have thought that your software would calculate the correct PAYG without any intervention from me. I logged this query through your support request e-mail on 11 July as well as a follow-up email on 22 July. Other than your automated messages, I have received no replies at all. Appalling support.Export timesheets
Hi all. We are currently in the middle of an audit from one of the companies we contract to. They are asking for 26 weeks of timesheets for each employee. I can't find any way to do this without screenshotting each and every weekly pay! There must be an easier way? Any ideas please?MYOB Capture App Not Working
Message in App - "Error getting business list - We couldn't retrieve your business list. Please wait a few moments and try again." Have cleared cache, uninstalled and reinstalled. Then told I needed a new password. Did this and still getting this message. I have been using this App with no problems for as long as it has been operational and confused what's going on. Please advise.Unable to change setting for customer paying for surcharge
I know where and how to change the setting and on the same page there is a button that says "save changes" but after doing so it doesn't actually save. if I open a new tab of the same page or refresh the current one after clicking save changes is goes back to what the setting was before.Unable to Upgrade from Lite to Pro due to bank feeds
We got another employee and have to upgrade - but it won't let me no matter where I try. The message is: Unable to change plan The Pro plan doesn't allow for any bank feeds, but your business currentlyhas 2 active bank feeds. Before changing to this plan, you need to cancel all of your active bank feeds. But Pro has unlimited feeds ? Does MYOB want me to cancel the two feeds and then go through the rigmarole of connecting them again ? I lodged a support ticket over fifty hours ago with no response. Seriously considering switching to Xero.17Views0likes3CommentsPayroll Register and Payroll Activity doesn't match.
Hello and G'day, While finalizing my work for audit, I discovered that my payroll register and activity does not match. I have identified the employee and the amount discrepancies. Despite adjusting the payslip and attempting to reverse the pay run, the amount still does not reconcile. I also have processed the pay run for this financial year. Regards, Puteri26Views0likes2CommentsPayroll reports amounts don't match EOFY STP finalisation report when allowance was paid
Hello, My payroll reports amount (gross pay $) don't match EOFY STP finalisation pdf report (gross YTD) when allowance was paid for one specific employee. The amounts do match for other employees who have had no allowance paid on the same period.23Views0likes3CommentsDuplicate transactions not deleted
My yr end 24 accounts are with the accountant. Because I had bank feeds running and so "auto reconcile", as well as manual entries, for same (a hang over from transferring from Reckon) then some entries were duplicated. My accountant says he Deleted these entries and GL reconciles with bank for Yr end (31 Mar 24). All "deleted" entries predate year end. However I have, subsequent to yr end, done 1 manual reconcile but before accountant started deleting duplicates. Now when I try to manually reconcile all the supposedly deleted entries still appear for ticking, along with entries subsequent to the last recon., which of course are to be ticked in, and I cannot reconcile with the Difference exactly equal to the total of those supposedly deleted entries. How do I get rid of these entries and the Difference they represent?9Views0likes1CommentCharging for travel.
When charging a customer for travel ( ie. I am a tradie and drive alot) For instance i drove 34km at ... $??.??p/km How should i enter this on the invoice Is it a cost of sales? Income? Any other options? How much should i be charging also for a medium size diesel van per km. Question from new zealand Thanks team. Adam