SEND PAYROLL INFORMATION TO THE ATO ERROR
Can anyone help me please. I am trying to post an employee termination via myob accountright plus and keep coming up with this error message Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 4b0a310d-a4d3-41a8-9ce2-2a22ebb830b7. Why?????? This also stopping me from lodging this staff members Finalisation...........2Views0likes0CommentsPayment of your subscription was unsuccessful. As a result your account will be suspended.
So I found this message in my junk folder over the weekend and assumed it was a scam / phishing attempt as we pay via CC. It bugged me anyway, so I came into the office on Saturday to check it out. MYOB had failed to process the second invoice at their end, so I did it manually. The invoice was due 1st June, but it is MYOB's error as CC payments have been setup and were functioning fine before this I have been unable to reach billing on the phone, I have been trying to call from Chch NZ since 9am AU time. It just rings and rings and then disconnects. The only response I've had is from the security team via email who have confirmed it's been passed on to billing, but that's it. This is absolutely unacceptable. I have completely lost trust in MYOB, I can no longer trust them with my data, I can no longer trust them to not make errors that will impinge on my livelihood and that of my employees. I can no longer recommend this product to anyone. Unless I am placated, and I mean in a big way, I will have to look elsewhere. Multiple company files for over a decade and you threaten me when it's your mistake? I have never been so disgusted by a supplier in my business life. Absolutely baffling incompetence.I need a confirmation code for an old version please! (Urgent)
Can someone please help? Have tried using the link provided on the "Activating and Confirming Older MYOB Products" page MULTIPLE TIMES and it ALWAYS goes to a blank page - nothing at all! Am tearing my hair out and the accountant is breathing down my back...13Views0likes3CommentsHow to terminate in STP is someone didnt work this FY?
Hi Team, We have casual employees. It happens that they dont work for months when we terminate their card. As we changed to a new FY how do I terminate an employee in STP if he hasnt worked this FY yet? His name does not come up in the 24/25 FY. I could only terminate him in 23/24 FY. Can I do that?13Views0likes2CommentsItem Information Page Missing clickable arrows
Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?User cannot Record and Process payrun
Hi, we have two users, both on Desktop AccountRight, both with full Accountant/Bookkeeper access, but only one of them can do a full payroll pay run. The other one get the to the Employee Pays part of the Process Payroll screen, and can only Save & Close, cannot press the Record button (greyed out). What is going wrong here? Regards Damien9Views0likes0CommentsMYOB Statements confusing - need help asap
Im using MYOB Account Right and my statments are confusing all my customers. I have all customers set up as Number of Days after EOM, then balance Due 30. When I print the statement for example for end of June, the statement shows May and June as June overdue only but I can clearly see May is oustanding and statement shows May not overdue. Please help as I am getting some very frustrated customers.USER ACCESS
I have created a new user access, but I have noticed that a silouette shape of a person with a quotation marker is now appearing next the their name in Manage Users window - can anybody explain to me what this means as no other person including administrator has this and the user is being removed from areas of assess everytime they log in?Bank Feed Hanging
First question - where is phone tech support these days I can't find a number. This is one that kind of needs a person who can advise an instant response... The problem. I have just tried approving bank feed matches. Most have worked as normal...however two are "hanging". I cannot close the window, but the hanging transactions will not resolve. What do I do in this situation...will these transactions error if they are not properly resolved on this screen (first time in 5 years I've seen this).? And again...where is phone tech support these days? Please advise the phone number.12Views0likes1CommentFBT
Our GM is provided with a company car, which has an FBT grossed up value exceeding $2K. I need to report these figures to his RFBA and also pay the payroll tax for the grossed up value. My questions are: Should the grossed up value be recorded in the books for the purpose of payroll tax? After that, I will record the FBT tax (47% x grossed up value) as Debit FBT Expense and Credit FBT Payable. Please advise. ThanksChild Support
Please could I have direction if our setup for Child Support is correct We deduct child support from our employee as advised - through our payroll. It then for some reason ends up in our superannuation account - which we then deduct and pay to Child Support on our employees behalf Is this correct? Or do we have it set up wrong?11Views0likes1CommentSTP ATO settings to update Business Name
Hi, our company name was changed, ABN the same. The company name in ATO was updated. The company name in STP ATO setting page is not updated. The company name in MYOB AccountRight is not updated The company name in MYOB Account is not updated. Kindly advise whether I can update company name in STP ATO setting page first when the company name in MYOB AccountRight and MYOB Account is not updated, and whether I can still use MYOB AccountRight as normal and can still use STP report function as normal. Because I am not sure whether the company name in STP ATO setting page shall be the same as the company name in MYOB AccountRight and MYOB Account. Kindly also advise whether I have to update company name in STO ATO settings page first before EOFY Finalization. Kindly advise how to update company name in MYOB AccountRight and MYOB Account. Thanks19Views0likes1CommentExporting Reports to Excel Format
Looking for any help, When using AccountRight on my notebook PC when away from the office I have suddenly lost the ability to export reports to Excel format. All I get is the following message: I can still export to excel on my desktop PC in the office, totally mystified!!33Views0likes4Commentsopening old files
I am taking over a clients books from previous bookkeeper, he uses V19 (15 years old and not on the cloud) but can't (or won't) tell me more than that. He has sent me some files that I am unsure how to open. I feel I need to download a version of myob in order to access the information, however I am not sure if this is the case and which version I should download. Once I can access the information then I can establish a path to continue with cloud etc. Any assistance would be greatly appreciated LauraWithdrawal showing as deposit in Bank Feed
Hi guys. Reconciling the bank feed and see that a withdrawal/payment has downloaded into the bank feed as a deposit. I have checked internet banking, and it is definitely a payment out, and it has not rejected and been sent back in as a deposit. Screenshots attached. Would appreciated your assistance. Cheers. Sharon19Views0likes2Comments