Premier 12.5. email other then Outlook
Hello, Have just moved my Premier 12.5 from a server directly to our PC and now it won't email. Message says 'An email session could not be started. Please check your MAPI installation.' My IT lady tells me it's probably a conflict with something I've added to the new computer, most likely dropbox or some similar online program. As I now need dropbox (no longer using a server) is there any other email program that Premier can work with other then Outlook? I might still encounter the same problem but it's worth a shot. Thanks Chris p.s. I haven't tried removing dropbox to test this as I'm too scared of losing all the data that's on db and don't know my way around it well enough to risk it.25Views0likes4Commentspayroll underpayment in bank feeds
This is an easy fix for payroll gurus but that is not me. Employees wage was $1048.25, I transferred 1048.00 via netbank. So it is sitting in Bank feeds but has not come up in reconcile my transactions *but I can find it in "Find" but it is an unbalanced transaction. I think I can transfer the 0.25 manually but not sure how to balance or reconcile that. Hopefully some one can sort this, I have found success on this forum before. Thanking in hope kate23Views0likes3CommentsCar Allowance Setup for Payroll Tax Computing
Hi all, Under our Awards, we are paying employees car allowance of 98 cents per km. We have set up two separate pay categories for the taxable (for the excess of ATO rate) and non-taxable amount (payment at 88 cents per km). However, when it comes to Payroll Tax calculation, the exempt component of car allowance is calculated using ATO rate of the previous financial year which is 85 cents for F23-24. How should we set up the payroll category so that payroll tax will compute it right? Any suggestions are greatly appreciated. Ruby6Views0likes1CommentCompany Kiwisaver Contribution
Recently I had an employee approach me about the company contribution towards their Kiwisaver. When I look in my payroll it is showing company contribution 3% of gross pay. However when I calculate what 3% is of their gross pay is the amounts don't match. Any ideas on why this might be? Thanks35Views0likes3CommentsPayrun history report not matching stp payroll report
When I went to lodge the June Quarter BAS, the prepoluated wages and PAYG figure was short by one payrun than what is showing in my pay run history report. I checked the STP payroll reporting and one of the payruns is showing as a zero in that report and that is the amount I am out. How do I fix this?42Views0likes4CommentsPrint not responding.
I am running Business Basics v 1.1. I have been running it for years as it's perfectly acceptable for my needs. I have never had a problem printing from this version to my printer. I have 3 laptops all running Windows 10 and there are NO issues whatsoever. Last week I purchased another laptop, running Windows 11 Home. Business Basics v 1.1 opens and runs perfectly but when trying to print it will not respond. In fact, an empty dashboard appears and it just gives me the buffering blue circle. If I close the box, there is print screen with "Printing from a Win 32 application" as a title but there is no response whatsoever. When I attempt any form of action, it closes down and exits 9including the MYOB program itself). I saw an error code at one point, which was 0x800706ba. I have tried everything to get MYOB to print but the only way I can do it, is to click on the 'SEND' icon and create a PDF file, which I then send to 'My Documents', so I can print it. As I previously wrote, this DOES NOT happen on my other laptops running Windows 10. I don't believe there is a conflict with MYOB B.B. v 1.1 and Windows 11 because if there was, I wouldn't be able to use the program at all. I would really appreciate some feedback on this.44Views0likes4CommentsEMPLOYEE PAYSLIP EMAIL ADDRESS REMOVED
Since we received an update for MYOB Advanced now Acumatica I have noticed a little issue. When making a change on an employee's profile being the pay details or employee details the payslip email address is removed. Then when I do a payroll run, I get a notice that there is no default email address for the payslip. Then I go and tick the box to use personal email address and send off the payslip. Then I get the employee contacting me to say they received a email notice that a change has been done to their profile and to contact the payroll administration. I know the email notice is a new security feature but I have a couple of issues. The email address should not be removed in the first place The security notice is sending out using the default system email address which is our accounts payable email and not the payroll email address. I have not been able to find how to change any of this and wondering if anyone else is experiencing the same.22Views0likes1CommentPayrun Error
Hi, I'm trying to do payrun but can't proceed and getting this error Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: fc452bd5-f1b4-405f-8786-7ed98f773a67. Can anyone help me?31Views0likes3CommentsMOVING ONE COMPANY FILE TO ANOTHER
Hi, we have 2 files under the same subscription. One is Account Right Standard and the other is Account Right Plus. The standard file handled all the company accounts and the AR Plus was an admin trust that performed all obligations for pays, super etc for all the employees. We have downsized considerably and want to now finish up one of the files. I'm thinking of keeping the AR Plus and moving all of the other AR Standard file data into AR Plus. Is this possible?31Views0likes3CommentsSTP EOFY ATO Diff in Employee Gross Wages
Hi, I'm in a pickle with EOFY Finalisation. I've already completed pays for this financial year and have found that an employees gross wages for 2023-2024 are different in the Payroll Activity Summary to the Payroll Register Summary. What we have in our Activity Summary is correct and if someone could help as to how to have those figures sent through to the ATO would be appreciated. I have checked and have no emails regarding changing anything in her wages so I'm perplexed as to why there's an issue or how it happened.42Views0likes2CommentsPayroll YTD Finalisation - reports not matching
I am having trouble finalising the YTD verification report. As Payroll register and Payroll activity reports aren't matching. I stupidly have processed the first pay of the new payroll year. I have contacted The support team multiple times via the web, as the help page has suggested, not one request has been answered. I'm desperate for any help at this point.26Views0likes1CommentSTP final report for 2324 FY
I cannot lodge final STP report for 2324 FY for one of my clients as it was all processed in Account Right & the file is now read only. The software was changed to MYOB Lite after the last pay run for 2324FY. I have been able to lodge the STP report for the first pay run in 2425FY in MYOB Lite. How do I lodge final report/finalise 2324 payroll. I have checked the STP figures lodged for this client with ATO and they are correct and agree with MYOB. Note that the finalisation in Account Right was not done before the file became read only. How do I do the finalisation? Thanks for your help. Lynne30Views0likes3CommentsPayroll Activity Report not matching Payroll Register or STP Payroll Summary
In August 2023, we had a permanent employee leave after just a couple of months. At the time, he was just paid out for his unused annual leave and leave loading without doing a 'Final pay', so PAYG was not accounted for, and the Unused Annual Leave was not correctly categorised in MYOB. A termination date was logged on his card. All this was done in the desktop version of AR. The employee then returned 2 months later as a casual and his card was re-activated and the termination date was removed. Come July 2024 and the error with the PAYG not being calculated on his August 2023 unused annual leave payment was discovered. His pay from 7/08/2023 was then reversed and a new 'Final pay' was generated using the web browser version of AR. Unfortunately, this action has now thrown the reporting out with the activity report not matching either the register or payroll summary reports, (both payroll register and summary match). I communicated with Niel in Support who recommended that I reverse all the employee's pays up to the date of his return and start a new card and record them all in there. This also meant having to redo all his timesheets and job allocations as well. I did this, but the problem remains. The activity report is showing $233.43 (the unused leave & leave loading payout combined), more than the register and summary reports. Although the Final Pay shows on the register and payroll summary reports, the amounts are zero'd out by equivalent negative balances in Unused Annual Leave and Leave Loading. I realise that the issue revolves around the Unused Annual Leave and Annual Leave Loading, but I am not sure how to fix this without creating more problems. I have attached current redacted copies of the 3 reports. Any help is very much appreciated.57Views0likes4CommentsMYOB Essential Dashboard and General layout
How to change the MYOB Essential Dashboard and General layout back to the old version, the new layout version is terrible, hard to navigate, everything is in different places. why do IT nerds change something that did not need changing!!!15Views0likes2CommentsSuper payment was deducted twice, how do I get a refund back to account?
Hi, A super payment was authorized but then reversed, however funds still have been withdrawn from my account twice. Have sent a few messages to MYOB but no reply, does anyone know how to get a refund on the duplicated payment?27Views0likes3CommentsSalary Sacrifice - STP Verification report
I am reconciling a clients Payroll for STP Finalisation. An employee salary sacrificed some of his wages to Super. I set the Salary Sacrifice up as a pay item under Superannuation tab, Contribution type Salary Sacrifice (deduction) and ATO reporting as Salary sacrifice and RESC. When comparing the Payroll Activity report to STP Verification report, the Activity report shows the amount sacrificed as a deduction $300.00 and the STP Verification report shows it as a Salary Sacrifice (RESC) but as negative $300.00. I assume because it is showing as a deducton on the Activity report. Is this however correct? I was expecting the Salary Sacrifice (RESC) on STP report to show as a positive.23Views0likes1Comment