An error has occurred in the script on this page

Not really no. We thought it may have been something to do with 2FA, but wasnt. Eventually I logged out of the file, logged into the sample file and then again my file and it worked. Mystery. 

Hi WLF 

Script errors are typically caused by data that has been cached within the browser. To avoid these messages you want to:

1. Open the Windows Control Panel
2. Navigate to Internet Options
3. With the section: Browsing History, select the Delete... option
4. With the window that is generated, ensure that you have ticked all the options apart from the last four and select Delete

Once that process has been followed, restart AccountRight before trying that login process again.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Thanks, have tried that - but the issue remains.

Me too. My software is on the computer but file online. I can log into apps.myob that way but cant send my payslips out.

Hi WLF 

Something else to try is:

1. go to Control panel>>Internet options
2. click Settings under the General tab
3. click View files
4. delete the contents of the folder

If that doesn't fix the issue please send me a screenshot of the error log: AccountRight log locations

Hi Selenab 

Can you please try the previously provided steps:

1. Open the Windows Control Panel
2. Navigate to Internet Options
3. With the section: Browsing History, select the Delete... option
4. With the window that is generated, ensure that you have ticked all the options apart from the last four and select Delete

If that doesn't resolve the issue please try:

1. go to Control panel>>Internet options
2. click Settings under the General tab
3. click View files
4. delete the contents of the folder

Still wont work. I have employees screaming for their payslips. 

The issues remains after trying both of those steps

Hello?

The issue has been fixed after being on the support telephone line for 2 1/2 hrs.