Forum Discussion

Member

2 years ago

Backup in progress error message

My internet connection was interrupted during a recent backup process and was not completed. I am now unable to access the company file and receive the following error message:

Backup in Progress
This company file is currently backing up.

You can sign on once the backup is complete.

I've seen from similar posts on the same issue, that a script can be run to release the file in question returning it to an 'Active' status.

Can someone please assist?

Thanks ... Shaun

Backup in progress issue

File access issue

16 Replies

Jacqui235
Member
1 year ago
Got a error message: "Error Messaage "Backup progress. company file currently backing up. sign once back up complete".
Please help to active
Princess_R
MYOB Moderator
1 year ago
Hi Jacqui235,

Welcome to the Community Forum! I see that you're also in need of help resetting your file—no problem, I’m here for you! Just let me know the last four digits of your serial number and your company file ID number, and I’ll get the fix script sorted out. Can’t wait to hear from you!

Cheers,

Princess
Jacqui2351
Member
1 year ago
Thanks/ 4200/
Earl_HD
MYOB Moderator
1 year ago
Hi Jacqui2351 ,

Thanks for providing us with the information. I've arranged a fix on the backend that should resolve the issue. Feel free to start a new post if you have further queries, and one of us will be happy to assist you.

Regards,
Earl
NSC-1
Contributing User
1 year ago
HI,
Please assist us with the below error
"Error Messaage "Backup progress. company file currently backing up. sign once back up complete".
Earl_HD
MYOB Moderator
1 year ago
Hi NSC-1 ,

Thanks for your message. I've arranged a fix for your file to address the issue. Please let us know if the problem persists.

Feel free to post again; we're happy to help!

Regards,
Earl