Forum Discussion

seachange234's avatar
seachange234
Experienced User
2 years ago
Solved

cannot confirm company file 2017

It appears that I need to confirm my company file every few months. Admittedly I dont use MYOB as often since I have retired. However, its very frustrating. The website for confirming older versions online does not work. 

In other words I am stuck again. can someone help please??

I tried using the licence I received in November and it confirmed I had full access to my files, but then it showed it was "read only".

Cheeers Erika

 

 

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi seachange234,

    Thank you for providing a comprehensive post, and I apologize for the delayed response. I have sent you a private message to collect additional details that will aid us in addressing and resolving the issue. Please check your inbox at your earliest convenience.

    Looking forward to hearing from you soon!
    Regards,
    Earl

8 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi seachange234,

    Thank you for providing a comprehensive post, and I apologize for the delayed response. I have sent you a private message to collect additional details that will aid us in addressing and resolving the issue. Please check your inbox at your earliest convenience.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi seachange234,

    The issue has been resolved through a private message. If you have any further concerns, please feel free to post again; we are here to assist you!

    Regards,
    Earl

  • Kas09's avatar
    Kas09
    2 years ago

    Hi Earl_HD Shella_A . PLEASE HELP. 

    I am new to this MYOB forum and don't know how to write a post. I need a licence file to activate my MYOB accounting right basic. I also need help with moving my MYOB from my old computer to my new laptop. 

    Regards

    Kas

  • ashia's avatar
    ashia
    5 months ago

    I am having the exact same issue, can you please let me know how to resolve this as the key I have from last time isn't working, its saying the company file is confirmed but then its still only read only and I cant enter invoices etc??

  • seachange234's avatar
    seachange234
    Experienced User
    5 months ago

    Hi Ashia

    You have to ask for a new key/licence. I also kept a previous one thinking it would work, but you need a current one from Myob. Cheers

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi ashia,

    Yes, seachange234, is correct. You'd need to have an active license file to get this sorted. To get this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MYOB Support or by submitting a support case via My Account.

    Regards,
    Earl

  • seachange234's avatar
    seachange234
    Experienced User
    5 months ago

    Hi Earl

    Here I go again needing to confirm my company file.  Could you please help again and send a new current licence,

    Cheers Erika

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 months ago

    Hi seachange234,

     

    To confirm your company file, the best way to get this sorted quickly is by reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can assist you promptly and ensure your company file is confirmed as soon as possible.

     

    Regards,

    Sai

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