Forum Discussion

seachange234's avatar
seachange234
Experienced User
8 months ago

cannot confirm company file 2017

It appears that I need to confirm my company file every few months. Admittedly I dont use MYOB as often since I have retired. However, its very frustrating. The website for confirming older versions online does not work. 

In other words I am stuck again. can someone help please??

I tried using the licence I received in November and it confirmed I had full access to my files, but then it showed it was "read only".

Cheeers Erika

 

 

  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi seachange234,

    Thank you for providing a comprehensive post, and I apologize for the delayed response. I have sent you a private message to collect additional details that will aid us in addressing and resolving the issue. Please check your inbox at your earliest convenience.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi seachange234,

    Thank you for providing a comprehensive post, and I apologize for the delayed response. I have sent you a private message to collect additional details that will aid us in addressing and resolving the issue. Please check your inbox at your earliest convenience.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi seachange234,

    The issue has been resolved through a private message. If you have any further concerns, please feel free to post again; we are here to assist you!

    Regards,
    Earl

    • Kas09's avatar
      Kas09
      5 months ago

      Hi Earl_HD Shella_A . PLEASE HELP. 

      I am new to this MYOB forum and don't know how to write a post. I need a licence file to activate my MYOB accounting right basic. I also need help with moving my MYOB from my old computer to my new laptop. 

      Regards

      Kas