Cannot confirm company file

Hi 0802, 

I can feel your frustration loud and clear, and honestly, I’d be pretty cheesed off too if I got locked out of my company file, especially at tax time. First up, I’m sorry to hear you’re going through this hassle. It’s definitely not the experience we want you to have with MYOB.

Now, I know you’ve raised a support ticket (and I promise, it’s not being ignored. We’ll get onto it ASAP!), but in the meantime, why not give our live chat support a whirl through MOCA? They’re pretty quick on the draw and might be able to get you sorted quicker than a roo can hop.

Also, just to make life a little easier, I’ve got a handy article that might help you bust through this issue. I’ll pop the link here for you: Confirm activated company files. Fingers crossed it gives you some answers and gets you back into your file.

Regards,

Sai

Hi,

I have tried your chat bot. It had no idea what I was talking about and told me to raise a support ticket, which I have done.
I also read all of the information on your website regarding this problem, obviously, none of it was useful. If it was, I would not have needed to raise a support ticket or bother with a Chat Bot!!!

Meanwhile, I have a lot of work to do and cannot get into my file.    

This situation makes me wonder if this is just a way of MYOB trying to extort users into paying for a newer version of this software. This should not happen - to ANYONE! We pay for this software and therefore expect to be able to use it whenever we need to without the constant hassle of being locked out just because we are using an old version. I don't have the time to sit around and wait for support to get around to looking at my ticket and sorting out the problem.
Once this issue is resolved, I am going to take my business elsewhere. MYOB is not worth the money you pay for it. 

Hi 0802​ 

I don't know which version you are on but I had a problem with a number or my Classic v19 files being locked for no reason at all some time ago and no-one at MYOB could explain why but after raising a support ticket they did eventually manage to unlock these. If you are ever urgently in need of a confirmation and are using a Classic version, then FGH Tables can help. I have all of my files on manual rather than auto confirmation so that I have 14 days to sort out getting the files confirmed as there can be issues with MYOB systems, regardless of whether you are on the latest subscription version or not.

Cheers

Liz

I don't have 14 days to wait for support to give me a confirmation code. This should not be happening.
We paid for this software and we shouldn't have to be constantly having to confirm our company file.
Every time this happens, they have made it utterly painful and stressful to fix. You can't call them anymore and you're now at their mercy, sitting around waiting for them to get off their asses and get you some actual help. Meanwhile, I'm totally stuck and cannot do any work at all.
To say that I am furious, would be an absolute understatement!!!
If I don't get some help soon, I will be kicking up a REAL STINK!  

Hi 0802​ 

Yep, it's very frustrating as you will see from previous threads - it started happening back in 2017 and many have been unwittingly made to upgrade to the subscription model. My point about the manual confirmation (rather than auto), is that you will be able to continue processing for 14 days while you sort out a code. It doesn't apply for now but will give you some time in future. 

Cheers

Liz