Can't confirm company files

Much like the evaporated phone support, I strongly suspect that MYOB deliberately disabled the legacy confirmation servers on 01/01/24, without any warning to their users or any patch provided to remove server-side validation from purchased legacy products.

Both of those omissions would be extremely bad for MYOB's reputation, and very probably their balance sheet once the court cases are settled.

However, I would be absolutely DELIGHTED to be proven wrong.  Please MYOB, prove me wrong!

Hi WhatZit 

I doubt that MYOB would ever overtly state what you have suggested.  This would bring on a strong protest and possibly a class action against them. Instead they seem to favor less obvious approaches, blame a technical glitch, blame your computer settings etc. The latest development (error 503) might well be just that, a technical glitch. In this case you can select 'Confirm later' and hope MYOB resolves the issue before your file becomes read only.

If you run out of time, or your time is too valuable to waste waiting for MYOB, for $12 

try https://www.fghtables.com/myob/confirmation6.php

Regards

Gavin

Hi WhatZit 

Hi WhatZit 

I reckon the chances of a security breach via FGH Tables is far lower than from MYOB. If you trawl through my posts on this forum you'll see a nice long lot of posts about data breaches caused when sending out invoices from MYOB. (I'm still waiting to hear from their technical department about how they've resolved the issue.) Same thing happened to lots of people with payment summaries a few years ago - they sent them to random other people and included TFNs, addresses, etc etc.

I have no faith in MYOB anymore. Dealing with FGH Tables was easy and very quick. That was $12 well spent, I reckon.

Regards,

Catherine

G'day CatherineCE 

It's good to get a second endoresment for FGH.  Thanks.

Hi WhatZit 

Thanks for the clarification. I checked with Micheal. The MYOB file is not uploaded anywhere, just selected so it can be accessed from your computer. Javascript is used to read the sections of the file that contain the licence details (serial number, File ID, number of users, odbc registration etc). This is saved to a file with a .bin extension to your computer. Only when you email that to FGH do they receive any details about your file. FYI it doesn't need to be your 'live' file. You can use a copy of the file or a restored backup etc.

FYI as alternative to the bin file, you can instead send screenshots of the Setup > Company Information screen as well as the Help About screen. This will provide serial number, File ID, number of users, but not odbc registration. The only way to confirm ODBC registration (if you use it) is via the bin file. Your licence includes ODBC registration if you use other software developed for MYOB to access (read and or write) to your company file. Add-ons such as Ostendo, Datapel use ODBC.

Regards

Gavin

Ahhh. Very interesting. I'm still glad I spent $12 to get my file confirmed.

Also very interesting that I still haven't had a reply from either of the two moderators working yesterday who pointedly refused to answer my questions posted publicly and privately.

Later today I'll be lodging a tip-off to the Office of the Australian Information Commissioner about MYOB's breach of data security when it comes to sending invoices. I advised them of the problem in June 2022 but they were aware of it at least since January 2022. I'm still waiting for a non-platidunous response. I notice that problem is still occurring, most recently a month ago.

I expect there'll be a massive data breach sometime soon and MYOB will pretend it's not a problem.

Cheers,

Catherine

Hi, Richard56. Thanks for raising this concern. 

To confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll. You can use our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation.

For full details, check out Help Article: Activating and confirming older MYOB products.

Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Best regards,

Hannah

Hi Hannah

Those links don't help, the phone number is no longer connected. I see on this forum that moderators are able to confirm files, until the automatic confirmation is turned back on I think that may be the only way to resolve this.

Richard

I have the same problem trying to confirm my AccountRight Premier v19.16 file.

Visiting "confirmation.myob.com" produces the following blank page:

503 Service Temporarily Unavailable
nginx

Is there some explanation for this?

EDIT: And the explaination better not be "We disabled the legacy confirmation servers on 01/01/24 because we no longer support legacy versions", since that would be very very very bad.

Confirmation still isnt working

I have premier19.7 and Business Basics but am unable to access either of them as they wont confirm

As mentioned in previous reports the link Hannah sent is invalid, the phone confirmation no longer works. 

This was first reported 24 hours ago, unable to find any communication from MYOB about this or when it will be fixed, in the meantime I am unable to do any work