Forum Discussion

Deb14's avatar
Deb14
Experienced User
20 days ago

Having to Authenticate everytime I log in.

Hi all,

 

Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame.  I thought authentication was only required every 24 hours and not every time.  Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day.

 

Would appreciate any comments, or if anyone else has this issue?

 

Deb

  • Good morning Deb14 
    Thanks for the post, its great to see you back on the forum!
    This was a bug/regression that came from our recent 2024.10 release of AccountRight
    I'm pleased to confirm that we released a patch to fix this last night though and it shouldn't happen anymore
    Cheers, Mike!

    • Deb14's avatar
      Deb14
      Experienced User

      Hi Mike,

      Thanks so much for your response, I am now not requested for the authenticator every time.  Just curious, I have been having to log in every time, to get into clients accounts, even if I have exited only 5 minutes before, is this going to be the normal routine moving forward?

      Deb

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator

        Hey Deb14 

        You can switch between files without having to login multiple times in the AccountRight desktop by selecting File > Open from the top taskbar. If you're using the browser, you can do this by clicking on your business name and selecting Switch business. 

    • Definitely not fixed. I am hoping that the .11 update in the coming days resolves this.