MYOB offline being phased out

Would you please answer this or advise who I need to ask.

We have over 300 customers in our AccountRight offline datafile. I want to transfer the customer and contractor cards to the online BusinessPro. How do we do this please? I don't want to have to type in 300 customer cards. Please advise.

Hi JoanEllen​ , you wont need to do any manual updating in MYOB Business Pro.
Once you have purchased the subscription, you can submit a migration request here and MYOB will migrate your data from AccountRight into your MYOB Business file.
The team do have a lot of requests at the moment and are taking a little longer to process these, however you can continue working in your AccountRight file offline in Server Edition until they reach out and request a copy of/access to your file.

I've used MYOB for over 30 years.  At no stage have MYOB ever asked when and where I use the program.  They just blithely go ahead and make changes without any feedback from users.

The young, narrow-minded, inexperienced propellor heads in MYOB obviously have no experience running a small business nor working in remote locations, including overseas, without an internet connection.

No one in MYOB has yet explained to me how I access my online company file when I don't have an internet connection.  

Hi TMB1​, 

If you are using the latest version of AccountRight online with a subscription, then it wont be possible to access this in an offline mode (without an internet connection).

There have been a lot of improvements with starlink and some mobile providers increasing network coverage, but if you are regularly working for extended periods of time without internet, you would most likely need to keep manual records and then update your MYOB once you have a connection again. 

We do complete testing with customers before changes are made as well, and often this is through data directly based on how customers use the software and in many cases, with a group of customers in an early access program.

Hi TMB1​ , I would appreciate if you can avoid any personal attacks please. You can review our guidelines here

In 2025 the Australian government released a report that identifies 2% of Australians are without internet
source here
We also provide our software for Australian and New Zealand businesses, it would be (assumed) an equally low number of customers who are likely to be trying to work from overseas in locations without internet.

There will absolutely be a small number of customers who are impacted by the removal of offline functionality due to internet access, if they connect with our support or sales teams and talk through their unique situations, we can better understand their situation and may be able to come up with a way of working that suits them.

Hi All,

Ive been watching this thread for some time.  I am part of it a while ago.

Some observations.

Mike: claims Myob consult with customers

Observation: none of us on this thread have been consulted with

Mike: says online is the way forward

Observation: on line is not the covers all solution.

Mike: says for those who need to be off line we will make a solution

Observation: not yet seen a successful solution for off line.

These comments include my own experience as well as Others i have read here and else where.

More to come

Peter

Hi Peter, PMUDIE​ 
Glad to have you rejoined the conversation.

To bring up a terrible old quote....the absence of evidence, is not the evidence of absence.
When we conduct early adopter programs for new features and changes (how we consult with customers) these are done privately.
Often through private groups within the community forum in fact.

Two reasons we might not publicise a new change;

• Announcing a new feature to customers that could end up not being released is something to avoid. We wouldn't want to get customers hopes up for something that may not deliver, or conversely, have a negative reaction from a wider customer base for something that could still evolve or not be released at all
• We also don't want to announce to the market (competitors) on new developments  

The second point, yes we do see that online does not cover all scenarios. We are working with customers and feedback on the forum to look at future solutions that meet any gaps. But in many scenarios, these perceived gaps are a change in mindset from old AccountRight behaviour.

The third point, AccountRight Server Edition is a successful solution for offline customers who have a perpetual licence and are not paying a subscription.

Keep an eye on the forum announcements page, I will posting an update soon around what customers can expect from AccountRight moving forward when it comes to data retention and the likes of using an offline file for onboarding new staff (essentially a sandbox environment).

Hi BronwynHamster​ , good points and questions, thank you.

I hear you about taking the file offline, working on it, and then putting it back online. 
That would be purely related to offline functionality rather than offline backups (these are two main objections/threads being discussed at the moment)
Although taking an offline backup, working in it and then restoring it would have the same outcome as temporarily working in an offline mode.

The AccountRight product manager (and product marketing team) have been working with me around all of the feedback for the change to AccountRight offline functionality (including offline backups).
We wont be able to re-instate offline mode or roll back this change, but we are absolutely looking at ways to try and find solutions to the real concerns customers are raising.
I can't commit that everything will be solved, but we can see that some of the functionality lost through this change is incredibly important to our customers, particularly the super users of AccountRight and we want to find solutions where possible.

The EAP groups will be different every time. If we are trialing a feature around bankfeeds/open banking for example, then we would only be able to take customers with online files who have accounts already connected. Participants are often selected based on their existing feature usage. 
As for the size of the businesses involved, this will vary. I think it is often better to avoid larger businesses as they don't have the time to trial new things, to provide us with feedback, and they would see trailing a new feature as a disruption.  
BUT on the other hand, by not including larger businesses, we can absolutely miss edge cases. One recent example was with the trail for Single Sign-on, no one involved in the trial was running multiple instances of AccountRight at the same time with different logins for each. 
When SSO was launched, this feedback came through loud and clear on the forum, we rolled back the changed and looked into the feedback/scenarios before releasing it again. 
*And although we didn't introduce a like for like functionality, we could understand that those users needed to have the same profile added to each account and then they could continue to work as they did previously.

Maintenance notifications is also very valid feedback. This has been a problem throughout 2026 with regular scheduled maintenance happening and in some cases little to no advance notice given to customers. This isn't how we would usually do things but has been necessary this year. I want to acknowledge that this is a poor experience for you and our customers and once things are back to normal, we will make sure to meet your expectations for these kind of changes. 

This morning's headline includes Telstra network outages. I live in a regional area and I receive numerous text messages warning of Telstra disruptions on a regular basis - in the last 12 months - September 25, November 25, December 25, February 26, May 26 and June 26. And these are just the planned outages, not the unexpected outages including unexpected network interruptions. Being able to work offline is essential to my local clients and not having this facility anymore means MYOB is no longer the best option for them. Very disappointing after 30 years of promoting MYOB and for many small clients with payroll, I am suggesting separate payroll systems while staying on MYOB offline with journals for payroll to complete their financials. Some of my small clients just cannot afford the MYOB online option and don't trust their security, based upon their history and the cybersecurity of many large supposedly secure organisations. 

Regards

Liz

"The third point, AccountRight Server Edition is a successful solution for offline customers who have a perpetual license and are not paying a subscription."

Not for me, as i'm not on a perpetual license (should be as i have paid over $15k since 2005. , and both you and tiff have said that SE is only a temporary measure and cannot be guaranteed into the future.