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DamienGM's avatar
DamienGM
Experienced Cover User
10 months ago
Solved

Problems with myaccount.myob.com can't choose account

Hi,

 

I'm trying to log into myaccount.myob.com with our admin account to look at invoices and our billing details, but when I get this prompt on the screen, selecting either account and press "Go to my account" does nothing. The prompt just stares back at me. I have tried Edge, Chrome & Firefox, they all do the same thing.  getting into my.moyb.com.au is fine, but only shows up the one account.

 

Regards

Damien

browser
  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi DamienGM

    I understand this can be frustrating. To address the issue, please clear your browser's cache and history, and then check if the problem persists.

    Regards,
    Earl

3 Replies

  • DamienGM's avatar
    DamienGM
    Experienced Cover User
    10 months ago

    Thanks. Weird though it happened on all three browsers at once...

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi DamienGM

    I understand this can be frustrating. To address the issue, please clear your browser's cache and history, and then check if the problem persists.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi DamienGM,

    You’re very welcome. It is indeed unusual for the issue to affect all three browsers at once. If you have any further questions, feel free to start a new post, and we’ll be happy to assist you.

    Regards,
    Earl

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