Service Disruption- AccountRight Activation & Confirmation unable to connect27/11/23-RESOLVED

 

CLOSED –  Resolved

27/11/2023 03:05:12PM AEDT

 

Thanks for your patience while we worked on this issue.

Service has now been restored.

 

UPDATE 3 –  Identified

27/11/2023 01:12:18PM AEDT

 

Our team is continuing to investigate the cause of the issue affecting the file confirmation service for AccountRight customers, while progress has been made connection errors are still being observed, please be assured we will continue to work diligently on the issue and will keep you updated as information becomes available, we apologize for the inconvenience this may cause. Thanks for your understanding.

 

UPDATE 2 –  Identified

27/11/2023 10:54:25AM AEDT

Our development teams continue to work on the issue affecting the AccountRight Activation and confirmation service, we apologize for the inconvenience this might cause. Thanks for your understanding.

 

CREATED –  Identified

27/11/2023 07:21:00AM AEDT

 

Our team is currently investigating an issue with Activation and confirmation for AccountRight company files. During this time customers may be presented with an error message "unable to connect to the online confirmation service"

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. For recent updates refer to our status hub MYOB