While I certainly don't expect any worthwhile response to this post, as is keeping with the tardy and horrific support we all "receive."
1. Why has MYOB changed the login procedures to Account Right?
2. Why is the login function now so dreadfully slow?
Hi Louise_xoz,
Thank you for your post.
We understand your concerns and frustration regarding the recent changes to MYOB's login procedures and the decrease in the login function's speed. We apologize for any inconvenience this has caused you. Regarding the changes with log-in, this is due to the amount of feedback we received regarding data security. This is typically made to provide a more secure environment for your data. While these changes may seem inconvenient at first, they are aimed at ensuring the safety and privacy of your information. For more information regarding this, kindly refer to our Community forum post: Update - Improved security 2FA changes.
In terms of the slow login function, this can be caused by various factors, and I recommend checking your computer, using a different internet connection, and clearing your AccountRight cache.
Your feedback is valuable to us, and we appreciate your patience and understanding in this matter. If there's anything we can do to assist you, please feel free to let us know.
Cheers,
Princess
It would be useful to at least provide your customers with some warning of the changes you make.
Our IT and LAN environment is complex and very secure. We use the latest technology available, and the fastest internet connection, with backup mobile connections, not Optus!
I'm an IBM mainframe and Cisco engineer, so I know a thing or two about configurations. What you have implemented is old-fashioned verification methods that just slow down the process.
Hi Louise_xoz,
Thank you for your response.
We understand the importance of communication when implementing changes in our software services. Your comments about providing advance notice of changes are valuable, and we'll certainly take it into consideration as we strive to improve our customer experience.
Regarding the slow login function, there's no incident report about this matter, but we'll surely escalate these comments to the relevant team to investigate further. We appreciate your feedback, and it plays a critical role in improving our services. Please feel free to reach out if you have any further suggestions or concerns. We're here to help.
Thank you for your understanding.
Cheers,
Princess
