Unable to Verification ID

Thanks for responding.

I'm getting the same answer again that you weren't able to verify the last two ID's.

I would really like to know why they could not be verified (your process and why they have been rejected).  Both ID's were current and requested by MYOB?

Thank you for clarifying.

We are having the exact same issue.  We have submitted the documents requested, then we received a request for the documents again.  We then resubmitted and it said they could not match our ID and gave a strange name we had never heard of.  We logged another request and was sent a request for a passport photo - don't have a passport.  Have called and waited online for over 2 hours then was cut off. We have replied to emails requesting more information, have used the secure portal and still cannot get verified to end out an invoice!  Yesterday afternoon we received two further emails requesting the same information one after the other.  Please please please fix this and give us a way to contact MYOB without a 2 hr phone call or  redundant emails that don't solve the issue. 

Hi SPC5160,

I totally get where you’re coming from, and I really appreciate you sticking with us while we work through this. We want to reassure you that we did receive the documents you submitted. That said, we weren’t able to verify the previous ID you've provided, which is why we’ve asked for an alternative form of ID (like a passport) to complete the process.
 

When you're ready, you can upload the passport using the secure link in the email we sent you. Just so you know, we’ve extended your grace period until May 23, so you’ll still be able to use the invoice emailing feature while we wait for the new document.
 

We understand this has been frustrating, and we're really sorry for the back and forth. If you're wondering why we ask for identity documents, you can check out our Documents needed for business verification page for more information.

Regards,
Earl
 

Hi SPC5160​,

Thanks heaps for your patience and hanging in there with us over the hassle of your IDs getting knocked back a few times. There could be a few reasons for the hiccup, like a mismatch, the format or clarity of what you sent, or it just didn't meet the verification requirements. Our finance team can give you the full rundown. Right now, they're waiting on some info they've already emailed you about to complete the verification process.

Cheers,

Princess

Hey KLG77​ 

We've responded to your post over here! Check it out if you haven't already.