Unable to make super payment. Receive the following "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."
Have refreshed browser, logged in and back out. Have same issue?
Hi Quest_DND,
Thanks for sharing the full error message. If there's a red error or warning sign next to the employee when the error pops up, try hovering over it to see what needs fixing. If there's no error message, could you send me a private message with these details for further investigation?
I look forward to your response.
Kind regards,
Shella
This has happened to me too - can you help please?
Hi Camdee,
The "problem occurred with processing this super payment" may require us to do some behind-the-scenes work to fix it. Since we need more information and have to make some changes on our end, it's best to reach out to our support team. You can contact them on live chat via the virtual assistant MOCA or raise a support ticket through myaccount.myob.com. They'll help you get this all sorted out in no time!
Cheers,
Princess
I keep getting the same message and cannot process our September 2024 superannuation payments. Also get the message on "desktop version",
"It looks like this service is unavailable right now. Please try again "
I have been trying every day for 2 weeks and still get the same messages.
This has never happened before, and we need to urgently get this problem fixed please
We have emailed MYOB support 3 times now and get a reply saying they will get back to us shortly, still no reply and no help. Very frustrating especially considering how much we pay monthly for support ?
Please help
Hi LNarborough,
In this type of scenario, our support team will handle this for you. You can contact our support team for further assistance. The best ways to reach our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
