Solved
Payroll down?
Screenshot attached. Payroll down? We need to process pays. Please advise ASAP. We have tried multiple times, continue to receive this error.
EDIT: Working now.
Forum Discussion
17 Replies
Hi jobarb,
Thank you for reaching out to us, and I'm sorry for the trouble that you are experiencing. I'll be happy to help you. Please provide me with a screenshot of the issue so we can further look into this and provide you with a resolution.
Please let me know if you need further help.
Kind regards,
Sai
Hi Isaiah
The pay run was duplicated when the bank file was being prepared. In effect there are 2 x transactions for each employee for the week. The pay run total was $15709.44 but is coming up as $31418.88. It all went pear-shaped when it came to filing with the ATO prior to preparing the electronic payment file. There should only be 16 employees in the pay run.Kind RegardsJoanneHi Sai
Yes, it has doubled each pay in the pay run.
Regards
Joanne
Hi jobarb,
Thank you for the response and for the information. You need to reverse the transactions since it's reported to the ATO. Changing or deleting a pay, has detailed information and instructions to assist you with this.
Please let me know if you need further help.
Kind regards,
Sai
