Payrun not showing in STP reporting

Hey Mary-Anne, thanks for taking the time to respond, much appreciated!

I have tried send update event - I can see it's been accepted by the ATO (and can see the update event on the ATO STP website), however that specific payrun STP report still has not shown up on both the MYOB site and the ATO site. Further, the STP amounts prefilled on the ATO site still doesn't include the final weeks pay!

How did you fix yours up?

Cheers

Jonathan

Hi JohnnysGolf

Thanks for reaching out. In addition to this, if all the reports are correct, you can manually edit/correct what's in the BAS.

Regards,
Earl

HI All, I'm having the same problem.  The payrun shows in MYOB, the YTD verification report is accurate and shows it, but the STP doesn't show it and when I look at the ATO it doesn't have it.  I've sent several event updates and still nothing.  I've undone the EOY process for this employee and still nothing.  My activity report balances to my pay run history and payroll register.  But regardless of all this, this one particular pay run doesn't show on the STP report and even though it should theoretically have been updated with the ATO when I did the EOY (because the verification report includes it) it doesn't appear to be with the ATO becuase when I do a 'download' of the submissions, this payroll report is missing.  would appreciate any help that anyone can give.

Hi Earl_HD , I'm having the same problem.  The payrun shows in MYOB, the YTD verification report is accurate and shows it, but the STP in MYOB doesn't show it and when I look at the ATO it doesn't have it.  I've sent several event updates and still nothing.  I've undone the EOY process for this employee and still nothing.  My activity report balances to my pay run history and payroll register.  But regardless of all this, this one particular pay run doesn't show on the STP report and even though it should theoretically have been updated with the ATO when I did the EOY (because the verification report includes it) it doesn't appear to be with the ATO becuase when I do a 'download' of the submissions, this payroll report is missing.  would appreciate any help that anyone can give.

WOW I'm in the same boat its been driving me crazy I have four wages at different times that have presented as NIL in the last quarter...I stumbled on this in an old forum on here ....from someone else reason to why it maybe happening ..but as far as fixing it???? 

I have just spoken with a MYOB support tech regarding this issue and the reason for the problem is that a recent MYOB update has removed the option of recording a new pay event after the date of payment.

So all pay events from now on must be recorded on or before the date of payment.... unlike last year when I was able to do them when I came into the office after the pay day.

It's pretty annoying but at least now I know what's happening.

Hi Princess,

I'm having the exact same issues as the above threads and an Update Event did not rectify the issue. Can you please advise how I can go about fixing this?

Many thanks

Hi tonipaps1968,

Thanks for reaching out. I understand that you posted that you're exactly having the same issue, but would you mind providing more info about your exact problem with STP? 

Cheers,
Princess

I am having same problem and after reviewing many posts in community this is not an uncommon issue.   What is the solution please ?     Is this a fault of MYOB or the ATO ?

MYOB keeps asking everyone the same questions and not actually providing the solution / fix.   I am not sure why they cannot read the detail everyone is providing and need to have it repeated over and over again.  MYOB users are running a payrun, reporting it through STP and then the STP report shows that payrun as $0 when the actual payrun clearly has a $ value.  MYOB  can you please advise ?

Hi secretary5244,

If the information provided by our moderator didn't resolve your issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

Regards,

Sai