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naresh65's avatar
naresh65
Contributing User
2 years ago
Solved

Unable to pay super for employees after recording in MYOB. it does not direct me to pay super now. I have previously paid through Myob.

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, naresh65 

     

    Thanks for your post.

     

    Did you receive any error messages? When you created the super fund within the business, were you able to tick the box that says "Pay using Pay Super"? If you wish to pay super through MYOB, you may need to tick that box. To check it, go to Business name > Payroll settings > Superannuation funds tab, and then select the super fund name. Kindly check if the box is ticked. You may also check the Help Articles: Set up superannuation funds and Make superannuation payments for further information.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, naresh65 

     

    Thanks for your post.

     

    Did you receive any error messages? When you created the super fund within the business, were you able to tick the box that says "Pay using Pay Super"? If you wish to pay super through MYOB, you may need to tick that box. To check it, go to Business name > Payroll settings > Superannuation funds tab, and then select the super fund name. Kindly check if the box is ticked. You may also check the Help Articles: Set up superannuation funds and Make superannuation payments for further information.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, naresh65

     

    We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, naresh65

     

    We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

     

    Best regards,

    Doreen

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