I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do.We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to send?? So how do we answer the upgrade questions when we don't have customer payments. Further to this I don't understand why MYOB would need our turnover etc. What has this got to do with Secure Invoicing. MYOB just get around this question by advising of their Privacy Policy.

Ridiculous what MYOB is doing. They are damaging their relationship with a lot of customers and I have many clients that are looking to leave MYOB now and move to their competitor Xero. They need to make this optional very quickly or lose a LOT of business and that includes our own Accounting firm! This is a poor business decision by MYOB to say the very least. Fix this quick!

Agree Wendy, Yes, you get the standard response from MYOB about privacy.. Giving that information seems to go against privacy, they aren't a bank, they are a software company, and in the process take away the right to email invoices when we are already paying for that as part of the service they provide. Not only is the process to validate to send invoices via MYOB over the top, have you seen what the customers get from you if you do the secure invoicing. One of our trades has validated, and when you open the email, you are presented with 2 green options to "PAY SECURELY" and small print to "view your unpaid invoices", to view and save or print the invoice you click on "view your unpaid invoices" and wait while authenticating your session scrolls around (image doing this every time for 10 invoices or more), then a list of unpaid invoices appears, hope you have taken note of the one you want to print off.. But wait, don't click on the little box on the side next to said invoice, the PAY INVOICE green button shows up again.. no, click on the invoice number and it authenticates again and then click on "View full invoice" to download, print and another option I can't remember, and at that point finally you can print save etc the invoice.... Can only imagine the annoyed customers opening up a lot of invoices sent to them in individual emails... MYOB has made it harder so maybe the Print to PDF from us is easier than this option anyway.. Absolutely crazy changes from MYOB.. no wonder people are leaving a system that worked and wasn't broken.

We also are getting organised to change to Zero... We have been using MYOB for 30 years, but this requirement is beyond ridiculous, and even if you give them all this private information, your invoices will still go out with the green 'pay here' etc.

I currently use both xero and Myob Account Right ( desktop Version) for two seperate companies.be aware that if you are used to Myob Account right ( desk top version) like I am, you will find xero very frustrating if not already, viewing that you posted 3 months ago. If you use online version, then maybe Xero will be friendly enough for you. I agree with you about Myob disconnection over the 30years i have used them, and only getting worse, not to mention paying $97.00/ month for a service that only provides an online programe? These accounting companies as many large corporates, force us into their space where they want us to accommodate their profit! Maybe time to go back to pen and paper ??

So I am still on the phone waiting to get through to speak to someone about this - have just been put through to yet another 'specialist' team and now my position in the Queue is '9' with "waits longer than normal". This is excruciating trying to get help! Whilst I have been on this rather looooong phone call I have been emailing our accountant and the decision has been made to move to Xero - this is the final straw!

Secure Invoicing | MYOB Community

138 Replies

b_schmaal
Experienced User
2 months ago
I confirm that my posts are now reviewed before being published, this did not used to be the case. One could assume that this tact is being used to attempt to discourage disgruntled users from lodging cases with AFCA or similar?
- Mike_MYOB
  Community Manager
  2 months ago
  Hi b_schmaal and Lmcstack ,
  
  For secure invoicing in particular, there have been many discussions occurring at the same time.
  With the intention that the community forum provides useful solutions for customers, that also means that information needs to be easy to find.
  
  Many conversations have repeated the same complaints/feedback/questions and have been archived to focus everything under just 1 or 2 posts (this one for example which has over 100 comments)
  
  Posts need to adhere to community guidelines and ultimately be approved. The 'in review' you see on posts now is simply an updated feature of the platform, you will also notice that your posts are visible to others even when 'in review' this has always been the case where comments are published immediately, and moderated afterwards.
  
  If I was truly wanting to censor negativity around the secure invoicing topic, then the 100s of comments here would not exist.
Conspirio
Experienced User
1 month ago
I am just wondering if these invoice payment charges will apply once the government legislation kicks in? as once legislation is in force, it will then be illegal to charge fees for payment processing from my understanding?
MaribelMYOB
Member
1 month ago
Extreme dissatisfaction regarding forced upgrade and restricted invoice functionality
To the MYOB Team,
I am writing to express my strong dissatisfaction with the current forced upgrade policy. As a paying subscriber, I find it unacceptable that my ability to send invoices via my own account is going to be restricted or blocked unless I comply with an mandatory upgrade which I do not want. The primary value of paying for this software is to manage my day-to-day invoicing seamlessly. Forcing long-term, paying customers into upgrades by withholding essential features defeats the entire purpose of the subscription. Because of this experience, I am actively looking into transferring my historical data over to Xero. I would appreciate it if a representative could contact me to discuss why this is being handled so rigidly, and what my options are to maintain my current invoicing setup without disruption. I do not want this forceful upgrade, this is not an upgrade, this is nuisance. what is the point of us paying this software if we can't send invoice this is **bleep**.
- Mike_MYOB
  Community Manager
  1 month ago
  Hi MaribelMYOB, thanks for the post and I understand your frustration over the change.
  The Community forum is not a way to request a callback though sorry, if you want to make a formal complaint, you can see our complaints process on our website myob.com/contactus
  To simplify though, you can also email to mailto:[email protected] or create a case by logging in to myaccount.myob.com
EM10
Member
25 days ago
MYOB didn't want to do this, its all to do with the new Know Your Customer and Anti-Money Laundering laws that are coming into effect. MYOB needs to be compliant with the new laws, this is what they came up with. Xero, QuickBookx, Reckon, Sage etc they will all have to do something similar.
Unfortunately, there wasn't enough warning about it, its now coming up on my clients Dashboards that they only have 16 days to do this before it kicks in, it really should have been more obvious that this needed to be done rather than leave it so close to the EOFY.
Its an opt in or lose the feature situation, we'll be seeing this more often with the new laws.
- DR321
  Experienced User
  21 days ago
  Hi EM10, I was in this position last year, extremely angry, frustrated and worried because I did not want to provide MYOB with my sensitive information and didn't want to lose my ability to send invoices. I called MYOB, emailed them and argued on this forum, but eventually lost my ability to send invoices through the software and was forced to manually attach PDF to emails, until I was provided with an acceptable solution by others on this forum.
  To be clear, it IS MYOB's choice to request Verification of your business, you are only required to Verify if you use MYOB's Secure Online Payment System. It has nothing to do with your invoices, it's because MYOB is a financial services Provider. MYOB has chosen to bundle secure invoicing with secure payments in an 'ecosystem'.
  I have spoken to alot of people who love MYOB's payment system, and it does work to their benefit as explained by Mike, however many of us don't want to use it for various reasons.
  As Mike suggests, mailto:[email protected] is the best way to get an exemption from verification and retain your ability to send invoices. If that fails, their are other alternatives which can be found in previous comments.

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Secure Invoicing

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