can't apply a credit to a sales invoice
Hi,
I have a NZ invoice that has a credit still sitting on it, however when I try to apply that credit I can't as it doesn't exist?
Have attached screen shots :)
Regards, Fiona
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Hi mayfield , do you use categories? If so, they must be the same on both transactions.
Hi,
No, I don't believe I do (as I don't even know what categories are!)
I have never had problems with AU$ situations like this, only this NZ$ one?
OK, if you open the invoice and select history, then is the credit visible? If so, open the credit and post a screenshot of both credit and invoice here.
What I would like to see, if I can, is a screenshot of the actual invoice and credit screens, not the printed forms.
this is the invoice screen, I can't show you the credit screen, because it doesn't show up anywhere
this isn't the printed form, this is the invoice when I click into it, do you mean something else?
Hi, sorry I meant the payment transaction and invoice. In both, can you open each transaction, so that you can see the actual screens that you recorded them on, and take a screenshot of both.
Use Snip to take the screenshot, in Windows search for snip by opening the Start menu and type Snip.
