Forum Discussion

paulas's avatar
paulas
Experienced User
30 days ago

Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.

its in one of my files company card file id 11.  Can you please investigate this issue asap please

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey Paulas,

     

    I've successfully run a fix over your file. To know if it's working already, follow the steps below:

     

    • Make sure that you log out first and then log back in.
    • Once logged in, add or amend an employee card file again.

    If you still have issues, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA.

     

    Best regards,

    Doreen

    • paulas's avatar
      paulas
      Experienced User

      Sorry no its still crashing /so not working - did you do it on the right file - its ************* Limited

      • Princess_R's avatar
        Princess_R
        MYOB Moderator

        Hi Paulas,

         

        I've successfully run the script for the company file you've mentioned. You can now log out and log back in, and this should resolve the issue. If it is still not working, please reach out to our support team using one of the various support options here.

         

        Cheers,

        Princess

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi Paulas,

       

      Your case seems to need further troubleshooting. It might be best to reach out to the support team via the MyAccount window or live chat through MOCA.

       

      Regards,
      Genreve

      • paulas's avatar
        paulas
        Experienced User

        This is not something they can resolve it’s a technical issue so needs a technical person to fix it please asap