Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.

Hey Paulas,

I've successfully run a fix over your file. To know if it's working already, follow the steps below:

• Make sure that you log out first and then log back in.
• Once logged in, add or amend an employee card file again.

If you still have issues, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA.

Best regards,

Doreen

Sorry no its still crashing /so not working - did you do it on the right file - its ************* Limited

Hi Paulas,

I've successfully run the script for the company file you've mentioned. You can now log out and log back in, and this should resolve the issue. If it is still not working, please reach out to our support team using one of the various support options here.

Cheers,

Princess

sorry its still crashing not working....

Hi Paulas,

Your case seems to need further troubleshooting. It might be best to reach out to the support team via the MyAccount window or live chat through MOCA.

Regards,
Genreve

This is not something they can resolve it’s a technical issue so needs a technical person to fix it please asap 

Hi Paulas,

Please note that while this forum is a great place for community members to share experiences and insights, it is not an official support channel. If you require technical support or need assistance with this issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so that our team can investigate further and provide you with the help you need.

Regards,

Sai

its still crashing and no one has been able to fix this issue. Its corrupted somehow so we need  a technical fix urgently as this is holding us up

Hi Paulas,

If the issue persists after running the script, it may require further assistance on the backend. Please reach out to our support team directly for more help. You can contact them via Live Chat through our virtual assistant at  MOCA or by submitting a support case at  http://myaccount.myob.com/.

Regards,
Earl