Forum Discussion

FZeng's avatar
FZeng
Experienced User
3 months ago

Error: Format of Bank Account Number Value is Incorrect.

Hi there, 

 

Some urgent help needed please.

We've been trying to pay our supplier in our newly created MYOB file, but the error message below keep popping up and don't us to do so.

 

We have checked the bank account details and it is correct. Re-enter, log out and into this MYOB bile but it's still not working.

 

We have other NZ MYOB files and they work fine. Just this 1 file.

 

I've also checked the community if there are any similar case, and tried the solutions there by changing the Refund details on the Supplier card to a non-default one (There wasn't anything there to begin with), but it worked.

 

How do i resolve this?

 

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi FZeng,

    Thank you for your detailed post and the screenshot.
     

    Could you please try adding a zero to the suffix of the bank account number to make it three digits? If the current number is two digits, like 30, add the zero to the front, making it 030, instead of at the end, which would result in 300.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

    • FZeng's avatar
      FZeng
      Experienced User
      3 months ago

      Hi Earl_HD ,

       

      Did that but the same error message still appear.

       

      Regards,

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        3 months ago

        Hi FZeng,
         

        This is quite unusual. I recommend clearing your AccountRight cache first before making any changes.
         

        If the issue persists, please try our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

        Regards,
        Earl