Order to a bill with incorrect payment allocated

Hi shermann, 
 

Sounds like that payment needs to go, but it is being stubborn. In AccountRight, you’ll want to remove that first payment, then reapply it to the right bill:

Go to Purchases > Purchase Register > Closed Bills, open the bill, and click into the payment (History/zoom arrow).
 

Delete or reverse that payment so the bill re‑opens. If the buttons are greyed out, quickly check Setup > Preferences > Security and untick “Transactions can’t be changed; they must be reversed” while you fix it.

Go back to Pay Bills and re‑enter the payment against the correct bill/supplier. If it came from bank feeds, unmatch it from the old payment and rematch it to the new one.

That’ll clean up the incorrect allocation and fix the balances.

Regards,
Earl

Tried all this

That’s the problem

Cause it was an order and as the last payment was made it was turned into a bill that has stock attached to it

The last payment made was incorrect that’s why I need to reverse it

But myob won’t let me as it’s attached to a bill

I get a warning message

Even though the reverse button is there and it looks good to use
this order now turned into a bill has other payments on it that were made in 2025 so it can’t be reversed

i just need to reverse the incorrect payment

Tried all this

That’s the problem

Cause it was an order and as the last payment was made it was turned into a bill that has stock attached to it

The last payment made was incorrect that’s why I need to reverse it

But myob won’t let me as it’s attached to a bill

I get a warning message

Even though the reverse button is there and it looks good to use
this order now turned into a bill has other payments on it that were made in 2025 so it can’t be reversed

i just need to reverse the incorrect payment

Hi shermann, 

Thanks for the extra detail. That explains why it won’t let you touch that payment.

In your case, the payment isn’t a normal Pay Bills payment; it was recorded as a deposit on the order, and when the order was converted to a bill, it became a locked supplier deposit. Those deposits can’t just be deleted, even if they’re wrong.

The only way MYOB lets you undo a supplier deposit like that is to:

1. Reverse the bill it’s linked to (open the bill > Edit > Reverse Purchase, then record).
2. Then handle the deposit via Purchases > Returns & Debits (apply it to the right bill, or receive a refund), and if needed, recreate the bill and correct the payment.

Because your bill also includes stock and earlier payments (2025), reversing it may affect your inventory and past‑year figures, so I wouldn’t recommend doing that on your own.

In this situation, the safest option is to log a ticket via My Account and let the team review the file directly, as there isn’t a simple “just delete that last payment” option once it’s a supplier deposit on a converted order. Another option is reaching out to the live chat team through MOCA, our virtual assistant. 

Regards,
Genreve