Unable to Email invoices

Has this issue been resolved? How? We are experiencing the same issue and have logged a support request a month ago & no response. No response from our business manager either.

Hi TDYHT932,

If you're having trouble submitting a support request, you can try other ways to contact our support team by visiting Contact us - MYOB Support and checking the 'Get help from our team' section for available options.

Regards,

Sai

Thanks but is not a case of contacting support, it is a case of them responding.

Hi TDYHT932, 

I checked on your ongoing case and it's still currently in the queue. I apologize for the long wait. Alternatively, you can phone the number provided in the error, but there will likely be a wait time before you are answered.

Regards,
Genreve

Thanks Genreve, must be a long queue if our first support log was 21 Jan (did think it was 18 Jan, but was 21st).

Hey Genreve, how is that queue going? We first logged a support request on Jan 21, then again last week & still no response.

Cheers

Russell

Hi TDYHT932,

I've reviewed your case and have contacted the relevant team for escalation. I've also passed your case number through for further escalation. However, we're experiencing a high volume of cases. We've brought on some additional staff and hope to be up to speed by the end of the week. Thanks for your patience during this time.

Cheers,

Princess

Thanks Princess but I think it might be quicker to change software. This case has been escalated 3 times now & regardless of the queue, it should not take over 30 days to get a response - our first case was logged on 21 January.