Hi,
Could you please run a script over our MYOB AccountRight as we cannot access several of our employee cards.
This seems to happen everytime we have an upgrade. Is this something that MYOB could address in future releases?
The last 4 digits of our serial number is 5004.
Company File ID is 1.
Thanks!
Hi rachelpd,
Sure thing, happy to help! I've successfully run the script over your company file, and you should now be able to access your employee cards without any hassles. Cheers for sending through the account info, it made fixing the issue much quicker.
This error typically pops up when the same employee's info gets saved twice by accident, which usually happens when making changes to an employee's pay and telling the system to remember these changes for next time. If done incorrectly, it can confuse the system and cause the error when trying to view that employee's details again.
However, if you notice that this recurring with each upgrade, your best bet would be creating a support ticket so our team can look into what may be causing the issue.
Cheers,
Princess
