Employee's super fund incorrectly changed by MYOB?

Hi KMLoxton,

MYOB updates don't mess with any of your file info. So, if something seems off, it might be a human-entered error. It's worth double-checking those previous super payments and employee payroll details. For a deep dive and thorough fix, our support team is your go-to! Just pop into MyAccount to create a support case, or connect with our live chat agents via our virtual assistant, MOCA. Don't forget to throw in all the relevant details and some screenshots of those employee details. Good luck!

Cheers,

Princess

Hi Princess_R ,

It would make sense that the employee info was changed by a human, but there are only 2 of us with access and neither of us have made that change!

Also, it doesn't explain why the superannuation fund these 2 employees were with has suddenly disappeared from the list of funds in MYOB.

If I do as you suggest and create a support case in MyAccount, are there log files or something to enable them to see when changes were made and by whom?

Regards,

KMLoxton

Hi KMLoxton,

If an employee's info changes out of the blue and it's not done by anyone authorised, our team can look into it. We'll check the Session Security Audit Report to track when the changes were made and who was logged in. Additionally, we'll review payroll and super payments transactions to spot where the changes occurred.

As for that superfund that suddenly disappeared from our list, sometimes this happens because of updates like new superfund names or identifiers. Our team can check and access your file if needed. So, reaching out to our support team directly is the best way to resolve this.

Cheers,

Princess