Forum Discussion

Benny2012's avatar
Benny2012
Contributing User
9 months ago

Entitlement Balance Summary Report is wrong

Hi

 

I reinstated a part time employee yesterday that finished in December and was paid out all entitlements and they were at 0.00 on screen and reports.  She came back as casual so changed this and took off entitlements that were previously linked.  After I had done her pay I noticed her leave entitlements on payslip said 290 odd hours. So I ran the entitlement summary report which says she has 1126 hours owing I then ran detailed and says 0.00.  I know have over 30,000 dollars owing to her after her working 7 hours casual on entitlements report! Can anyone please help.  Thank you 

  • Hi Benny2012,

     

    Thanks for your post.

     

    My apologies for the late response. I understand that you are having issues with your employee leave entitlements. It seems like there's a discrepancy in the leave entitlements of the reinstated employee. This could be due to a number of reasons, including how the system handles reinstated employees and their leave entitlements, or it could be a system error. We appreciate your patience with this and thank you for reaching out.

     

    Here are some steps you can take to resolve this issue:

     

    • Review the Employee's Leave Entitlements: Check the leave entitlements of the reinstated employee in the system. Make sure that the leave entitlements were correctly reset to zero when the employee was initially terminated. You may check out this helpful article on leave and entitlements for more detailed information and instructions.
    • Check the Employee's Employment Status: Ensure that the employee's employment status was correctly updated to casual. If the employee's status is still set to part-time, this could be causing the system to incorrectly calculate leave entitlements. You may check out this helpful article on changing an employee's employment status.
    • Review the Payroll Transactions: Look at the payroll transactions for the employee since they were reinstated. If there are any errors in these transactions, they could be causing the discrepancy in leave entitlements.

     

    Remember, it's important to double-check all the details and ensure they are correctly reflected in the system. If you're still unable to resolve the issue and you need further assistance, don't hesitate to reply. I'm happy to assist you further.

     

     

    Kind regards,

    Shella

    • Benny2012's avatar
      Benny2012
      Contributing User

      Hi

       

      Thank you for reply.

       

      All the entitlement reports on termination said 0.00.

       

      She did not have a box at bottom of timesheet accruing leave when I enetered her hours .

       

      I do fortnightly pays and havent paid her again since her last pay and as of today the entitlements now say 1455.75 hours accrued leave and -7.94 sick leave. Yet her detailed entitlement balance is stil saying 0.00

       

      There were no pay descrepinces except for when I ran her payslip it had 295 hours in A/Leave and she had only worked one shift 5.75 hours shift.

       

      Thank you

    • Benny2012's avatar
      Benny2012
      Contributing User

      Detailed Entitlement for year 1-7-23 to 30-6-24

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator

        Hi, Benny2012

         

        We sent you a private message here in the Community Forum requesting additional details to further assist you with your concern. Kindly check your inbox as we are looking forward to your response.

         

        Best regards,

        Doreen