How to process negative superannuation payment after fixing returned payment

Hi _-_-_-_-_ 

Thanks for your post.

After you recorded the returned as Receive money, you will need to reprocess it in a pay run with negative figure so that the original payment will be cancelled out resulting the Super payments window will have negative and a positive amount. After that, you need to process again a pay run with only the super amount on it but with positive figure. Once processed, you can now go to Super payments to create the payment. If you will notice, you will have three amounts there. 1 for negative and 2 positive. You may need to select those 3 amounts at the same time and it will give the correct amount to pay for super. 

Please let me know if you need further assistance.

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Best regards,
Doreen

Hi Doreen,

So I recorded the return using receive money. Then I reprocessed it in a pay run with negative figure so that the original payment will be cancelled out, that resulted in the Super Pyaments window showing a negative amount only, not positive amount is shown.

So it seems like something no longer works there. Looking at the payslip that added the positive amount back, the year to date is correct, so it has cancelled out. But MYOB isn't allowing the original amount to be processed again or selected so its not going to pay anything.

Is this likely another bug?

Hi _-_-_-_-_ 

Thanks for the update.

After you reprocessed the super in a pay run with negative amount, were you able to process it again with a positive amount? So that when you check the super payments window, it will show the positive amount in super that you can process for payment. 

Please let me know if you need further assistance.

Best regards,

Doreen

Hi Doreen,

So I tried that and it seems to have processed it and not paid anything. So the employee still doesn't have their superannuation payment and now there is nothing left to process.

Hi _-_-_-_-_ 

Thanks for the update.

May I ask if how many times were you able to process super with negative amount? Also for positive amount? Generally, if a super contributions were returned, you need to record it as receive money. Afterwards, record 2 pay runs with only super amount in it. One with negative and one with positive. You can also check the report for super payment if a contribution has been added. If there's none, you can process a pay with only super amount in it. Make sure that the ytd figures will be balanced. 

Best regards,

Doreen

Hi Doreen_P 

I did the receive money for the returned payment, then once with a negative super amount which put the ytd back to 0 and then once with positive which restored the ytd balance. Both were 0 for everything except the super.

Checking the report, it shows that nothing was paid for the employee, as the positive and negative cancel each other out.

Hi _-_-_-_-_ 

Thanks for the update. 

In this case, since you already checked the report but no payment has been recorded for the employee, kindly process a pay run with only super amount in it (positive figure) then go to super payments to process the contribution. Once you process the pay run with only super in it, you may also check The Help Article Make superannuation payments for further information.

Best regards,

Doreen

Hi Doreen_P 

And so doing that will result in the super ytd and what is reported to the government incorrect. How do I then fix that problem?

Hi _-_-_-_-_ 

When you check the Pay Superannuation window, can you still see the negative and positive amount for super? If yes, kindly tick the positive super amount only so that you can process it then leave the negative amount.

Best regards,

Doreen

Hi _-_-_-_-_ 

Were you able to process the super contribution already? Please let me know if you still need further assistance with this concern. We'll be more than happy to assist.

Best regards,

Doreen