Superannuation payment sent to incorrect fund

Question

Hi,One of our new employees have not provided superannuation fund details so the default fund was entered in his card and Member number was put as TBA. During the quarterly payment, I overlooked that and processed the payment. No error message was displayed and payment went through.Now the above employee advised me of his SMSfund details. Would incorrect payment be returned at some stage (he does not have an account with&nbsp; Australian super) or do I have to contact Australian Super to send his money back? I can't find any information or contact details for PaySuper facility.&nbsp; Payment was processed 10 days ago. Thanks!

sam_r · Answer

Hi&nbsp;NVK,
&nbsp;
Thank you for your post.&nbsp;
&nbsp;
If the payment has been authorised and debited from your bank account, you would need to contact the fund directly to arrange a refund for that.&nbsp;
&nbsp;
Once you have received the refund, the below Help article will assist you in reprocessing that employee's contribution:
&nbsp;

Reversing and reprocessing superannuation payments

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Superannuation payment sent to incorrect fund

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