Hi
I have been trying to process our September superannuation payment since about Wednesday last week but it keeps coming up with the following message.
"Whoops something went wrong"
"It looks like the service is unavailable right now. Please try again later."
I have been trying later but its not allowing me to process.
Any ideas what it might be causing this error
Thanks
Lisa
Hi Webb1,
Thanks for your post. This is currently being investigated by our teams, once I have more information I will update you on this.
In the meantime, it is suggested checking the super funds assigned to the employees, you can find out list of Super funds on this link, please then check the Fund Names listed against the ABN/SPIN/USI for the following:
If the employee's current fund is no longer active, the records will need to be updated.
You will need to add the new fund the employee is using and assign it to the employee's card. Once the employee has the new and up to date super fund details assigned, then you can reattempt to process the transaction.
