User cannot Record and Process payrun

Question

Hi, we have two users, both on Desktop AccountRight, both with full Accountant/Bookkeeper access, but only one of them can do a full payroll pay run. The other one get the to the Employee Pays part of the Process Payroll screen, and can only Save & Close, cannot press the Record button (greyed out). What is going wrong here?

Regards

Damien

jemar_c · Answer

Hi&nbsp;DamienGM,
&nbsp;
Thanks for your post. I can see that one of the two users with full Accountant/Bookkeeper access cannot record Payrun. This can be fixed by clearing the cache in the Accountright by following the steps in this thread. Alternatively, the other user may try to process the Payrun online or in the browser .&nbsp;
&nbsp;
Feel free to write a post if you need further assistance.
&nbsp;
Cheers,
Jem

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User cannot Record and Process payrun

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