Forum Discussion

GregThomas1's avatar
GregThomas1
12 months ago

Accountright basics

I object to MYOB demanding I regularly verify my software (which I purchased outright). I own the software. I should be able to use it ANY TIME OR DAY I WISH. Invariably I'm required to verify my sof...
Shella_A's avatar
Shella_A
MYOB Moderator

Hi GregThomas1, 

 

Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information. 

 

Apologize for the inconvenience this may have caused in your business. We really appreciate your patience with this matter. May we ask if you're still having trouble confirming your company file? If so, may we have the last four digits of your serial number and the company file #/company file code.

 

We will be waiting for your response. 

 

 

Thanks,

Shella

GregThomas1's avatar
GregThomas1
12 months ago

Hi Shella,

Please don't patronise me by apologizing for the inconvenience. In around 20 odd years MYOB have never apologized for making making me wait for well in excess of an hour on hold on many, many occasions to confirm my company file. Nor has MYOB ever apologised for the down time I have experienced over weekends and public holidays whilst I've been unable to use MY software because there is nobody available to assist me.

I'm not going to bother confirming my software. I'm fairly sure you have the last four digits of my serial number, after all, MYOB sold me the software. Company file code ? It's the same file code I've been confirming for a very long time. Speaking of time, I'm calling time on MYOB. Never again will I purchase another MYOB product. Clearly my comittment to MYOB over the last 20 odd years has been seriously misplaced. 

 

Greg

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    12 months ago

    Hi GregThomas1, 

     

    Thanks for the response. 

     

    We appreciate your patience regarding this. We recommend trying to confirm your file online again. Do let us know if this will let you proceed without getting any errors now. 

     

     

    Cheers,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      12 months ago

      Hi GregThomas1, 

       

      Hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
       

       

      Cheers,

      Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        12 months ago

        Hi GregThomas1, 

         

        Hope this message finds you well. Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
         

         

        Cheers,

        Shella

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