Forum Discussion

minky1's avatar
minky1
Contributing User
18 days ago
Solved

Can not Confirm Company File

Hi.

 

I have an old Version and have tried every way suggested to confirm Company File but to no avail. Tried to generate my own confirmation code etc. etc.for last 2 days. Please just send email as in previous years no more links as have tried them all. Am winding down Company. Thank you in hope. Cheers.

  • minky1's avatar
    minky1
    18 days ago

    Hi...

     

    Have just finished with live chat and they have emailed the licence file.  Soooo happy...

    Cheers.  Llon.

  • Muzzy's avatar
    Muzzy
    Contributing User
    3 days ago

    Hi minky1,

     

    I am having the same issue but cannot download the licence file as the version of MYOB I am using does not support to ability to browse a file and download.

     

    Could you tell me what old version of MYOB you are using please.

     

    Kind regards,

    Muzzy

    • minky1's avatar
      minky1
      Contributing User
      3 days ago

      Hi Muzzy

      My MYOB version is .17.   Don't have an issue downloading the file just can be quite a mission and time consuming to have the file emailed as none of the help yourself methods ever work. When finally get to chat with a person problem is always rectified quickly.  Good luck.

      Kind regards,

      Minky

      • minky1's avatar
        minky1
        Contributing User
        3 days ago

        Hi Muzzy

         

        I must mention that I am in the process of winding up the company and am just tidying up with MYOB so certainly don't want to upgrade at this stage. Cheers. Minky.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    17 days ago

    Hi minky1,

    We're glad to hear that your issue has been resolved by our live chat team. If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

    Regards,
    Earl

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    18 days ago

    Hi there minky1,

     

    Since the self-service confirmation didn't work on your end, the best next step is to get in touch with our support team directly n Live Chat via our virtual assistant, MOCA. They'll be able to help you out with confirming your company file.

     

    Cheers,

    Doreen

    • minky1's avatar
      minky1
      Contributing User
      18 days ago

      Hi...

       

      Have just finished with live chat and they have emailed the licence file.  Soooo happy...

      Cheers.  Llon.

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