I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and left my number multiple times).
Hi MS1988,
That definitely sounds like a hassle. Our Billing team is the best team to help with subscription downgrade requests like this. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
Regards,
Earl
Hi Andrew79,
We completely understand how frustrating this must feel, and we appreciate you taking the time to share those details. Your case is currently with the team and in their queue. We’re seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down. Once your case has been assigned to one of our migration team members, they’ll reach out to you as soon as possible.
Regards,
Earl
Isaiah I have the same problem. I need to cancel within the 14 days - so NOW. I've posted separately to request this. Please action my reques!
..
MYOB - please clear your support request backlog, this is beyond frustrating.
I signed up for a 14 day free trial but don't want MYOB now as I've discovered the online system is so bad. Please cancel my subscription as I cannot access any of the support options. Can a human please contact me? You have my email details on this post.
Hi yazraj,
Thanks for providing those details, and I’m sorry this has been such a frustrating experience. I’ve checked the case and can see it was submitted recently. Our team is currently handling a high volume of requests, but they’ll review this and assist with cancelling your services as soon as someone is available. Thanks for your patience while the team works through this.
Regards,
Sai
Hi Isaiah_C fully appreciate short periods of high volume but my case has now been outstanding 3 weeks and I am now facing additional charges due delays beyond my control. This is really poor customer service. Having just migrated files to new subscriptions beginning to wish I had changed vendors.
Outstanding case ID to adjust to monthly billing to prevent overcharging is 03240223
New case logged tonight for full cancellation not migration complete ID 03279162
After 20+ years of using MYOB very disappointed and no longer a promoter of your products
Hi pine,
It sounds like this has already taken more time and energy than it should have, especially after the multiple attempts you’ve made to cancel your subscription. We’re working through a higher-than-usual number of support requests, which has led to longer wait times. We understand this has been frustrating, and this isn’t the experience we want for our customers.
For security reasons, we’re unable to make changes to your subscription through the Community Forum. However, we can check whether a cancellation case is already in progress and follow it up with the relevant team. Please send through your case number, and I’ll follow it up for you.
Cheers,
Princess
